Jennifer Dekeyser
Lake Panasoffkee,FL
Summary
Results-driven professional with background in delivering helpful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Known for customer service, reliability, hard work and communication skills.
Overview
7
7
years of professional experience
Work History
Associate
JVS Property Management
06.2023 - 11.2024
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
- Ensured client satisfaction through open communication addressing questions or concerns regarding project progress or results.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Preserved property value through regular upkeep of grounds and outdoor spaces.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Boosted curb appeal for residential properties with well-maintained lawns, gardens, and walkways.
- Executed trimming tasks for various plants.
- Promoted safety by utilizing personal protective equipment and following established guidelines during all tasks.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeper
Paradise Lakes Resort
12.2021 - 04.2023
- Cleaned and disinfected bathroom areas ensuring sanitary conditions.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained cleanliness of carpeted areas in various office zones.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured efficient accessibility by restocking all cleaning materials in designated areas.
- Executed tasks according to the professional house cleaning checklist.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained cleanliness of picture frames and wall decorations with regular dusting.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Sorted, laundered and put away various laundry items.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
Customer Service Desk Associate
Winn Dixie Grocery Store
08.2017 - 09.2021
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Trained new personnel regarding company operations, policies and services.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Ridgewood Highschool
Port Richey05-2017
Skills
- Customer service
- Time management
- Attention to detail
- Cash handling
- Customer engagement
- Courteous and professional
- Adaptability and flexibility
- Team collaboration
- Friendly and helpful
- Workplace safety
Timeline
Associate
JVS Property Management
06.2023 - 11.2024
Housekeeper
Paradise Lakes Resort
12.2021 - 04.2023
Customer Service Desk Associate
Winn Dixie Grocery Store
08.2017 - 09.2021
High School Diploma -
Ridgewood Highschool
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