Jennifer Delapaz
Summary
Dependable Utility Porter experienced in maintaining clean and well-organized facilities. Delivered high standards of cleanliness through effective time management, multitasking, and attention to detail. Focused on enhancing visitor and staff experiences by ensuring spaces are tidy, sanitized, and welcoming.
Overview
18
18
years of professional experience
Work History
Utility Porter
Paris Las Vegas
Las Vegas, Nevada
01.2025 - 07.2026
- Maintained cleanliness of all public areas in the casino and hotel.
- Maintained cleanliness of facility by sweeping, mopping, vacuuming floors, washing windows, and emptying trash receptacles to ensure a welcoming environment.
- Cleaned up spills immediately using appropriate safety procedures.
- Operated floor care equipment to maintain polished surfaces.
- Completed deep-cleaning tasks, including floor buffing and carpet cleaning, to uphold high facility standards.
- Stripped, sealed and polished floors.
- Steam-cleaned or shampooed carpets.
- Serviced, cleaned, and restocked restrooms to provide a sanitary and pleasant experience for guests.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Adhered to safety protocols while performing daily tasks consistently.
- Ensured that all equipment was handled carefully during use.
- Reported any maintenance issues promptly to supervisor for resolution.
- Notified managers of repair needs or additions to building operating systems.
- Assisted guests with inquiries and provided exceptional customer service.
- Provided excellent customer service by offering assistance when needed.
- Completed daily checklists of tasks assigned by supervisor.
- Kept business entrances clean, tidy and professional in appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Salesperson
Serenity bar
Las Vegas, Nevada
06.2020 - 01.2025
- Provided excellent customer service in a fast-paced bar environment.
- Managed cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of bar area and equipment.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Collaborated with team members to develop effective sales plans.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
Beauty Advisor
Walgreens
Las Vegas, Nevada
12.2008 - 08.2019
- Advised customers on skincare and cosmetic product selection.
- Provided exceptional customer service and product knowledge to enhance shopping experience.
- Conducted product demonstrations to educate customers on usage and benefits.
- Assisted in inventory management through accurate tracking and restocking of products.
- Maintained cleanliness and organization of beauty displays and merchandise areas.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Finalized purchases and processed payments.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Ensured that all displays were neat and organized at all times.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended complementary products based on guest interests or items selected for purchase.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Administered special promotions such as discounts or loyalty rewards programs.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Managed inventory levels by monitoring stock levels regularly.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Education
Washington Community High School
Washington, ILSkills
- Sanitation methods
- Safety protocols
- Equipment maintenance
- Guest assistance
References
References available upon request.
Timeline
Utility Porter
Paris Las Vegas
01.2025 - 07.2026
Salesperson
Serenity bar
06.2020 - 01.2025
Beauty Advisor
Walgreens
12.2008 - 08.2019
Washington Community High School