Jennifer Del Cid Posada
Summary
Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, diligent and dedicated to boosting support to meet expanding requirements. Bilingual fluency in English and Spanish.
Overview
9
9
years of professional experience
Work History
BDC Agent
Jim Coleman Automotive
09.2022 - Current
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Generated 60-80 appointments monthly with a month to date 60% closing ratio
- Made an average of 80-100 outbound calls per day
- Tracked customers interactions using CRM software, ensuring timely follow ups and accurate recordkeeping
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
Receptionist
Jim Coleman Automotive
04.2021 - 09.2022
- Provided successful working within tight deadlines and fast-paced atmosphere for the service department
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked flexible hours; nights weekends and holiday shifts
- Answered and directed calls to appropriate department
- Scheduled service appointments and took payments from service customers.
Cashier
Panera Bread
04.2018 - 04.2021
- Provides excellent service to customers while carrying through monetary transactions
- Enhances the customer experience while serving as a first impression for customers over the phone and in the store by effectively communicating and resolving any issues or apprehensions
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Processed POS transactions, including cash and credit purchases or refunds.
Voluntary Assistant
Holy Cross Health Hospital
09.2016 - 06.2017
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Provide reception support and give general information to visitors and families
- Assist nurses and medical staff in order to improve safety, comfort, and care of patients
- Display cheerful, friendly and compassionate demeanor in order to improve patient mood.
Student Volunteer
Arcola Elementary School
08.2014 - 05.2016
- Maximized productivity by analyzing protocols and identifying areas for improvement
- Organized and inventoried materials and supplies
- Review English and Math instruction to provide feedback from a high school student's perspective.
Education
Associate of Science - Biology
Montgomery College
Rockville, MD01.2025
High School Diploma -
Northwood High School
Silver Spring, MD05.2017
Skills
- Customer assistance
- POS Systems
- Patient Care
- Teamwork
- Filing
- Microsoft Office
- Client Relations Strength
- Appointment Setting
- CRM Software
Languages
English
English
References
- Francine Mood, Internship Coordinator, 301-649-8088, Northwood High School
- Falesia Jones, Counselor, 301-649-8270, Northwood High School
- Juan Sanchez, General Manager, 301-442-0155, Panera Bread
Timeline
BDC Agent
Jim Coleman Automotive
09.2022 - Current
Receptionist
Jim Coleman Automotive
04.2021 - 09.2022
Cashier
Panera Bread
04.2018 - 04.2021
Voluntary Assistant
Holy Cross Health Hospital
09.2016 - 06.2017
Student Volunteer
Arcola Elementary School
08.2014 - 05.2016
Associate of Science - Biology
Montgomery College
High School Diploma -
Northwood High School
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