Jennifer De Leòn
Bothell,WA
Summary
Dynamic leader with over 30 years of extensive experience in customer service, both in-person and remotely, complemented by a robust background in caregiving. Proven ability to excel in fast-paced, high-pressure environments while demonstrating exceptional problem-solving skills and resourceful critical thinking. Articulate and professional, with a strong focus on active listening and engagement with teams and clients. A commitment to continuous learning and self-improvement drives the pursuit of excellence in all aspects of leadership and management.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Beauty by Bowen
01.2014 - Current
- Supervision, sales, client relations, networking, education, public speaking, recruitment, training, advertising, marketing, company growth and product education. Top .01% of entire company.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Health Coordinator
Pioneer Human Services
10.2024 - 03.2025
- Directly responsible for medication distribution for 35+ clients. Provided medication support, daily health stats, and one on one care for high risk addicts. Supported clients and staff in daily care, scheduling, organization, meal prep, transportation, daily activities, counseling, teaching, cleaning, receptionist duties, training of staff, and more.
- Increased provider participation in continuing education opportunities by organizing relevant workshops, webinars, or seminars.
- Facilitated partnerships with local organizations to expand service offerings and improve community access to healthcare resources.
- Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
- Implemented evidence-based practices in developing individualized care plans, leading to improved clinical outcomes for patients.
- Provided ongoing support to both patients and families throughout their healthcare journey, addressing concerns or challenges as they arose.
- Streamlined communication between healthcare providers for increased efficiency in patient care and treatment.
- Established a patient-centric approach to care coordination, resulting in increased satisfaction and improved health outcomes.
- Improved patient outcomes by coordinating care plans and collaborating with multidisciplinary healthcare teams.
- Mentored junior staff members, fostering a culture of continuous learning and professional growth within the organization.
Office Administrator and Manager
Nouvelle Weight Loss
01.2009 - 01.2013
- Opened this company side by side the co-founder of Bastyr University Dr. Lester Griffith. We specialized in Bioidentical hormone replacement therapy and weight loss. Office manager, sales, accounting, client relations, advertising, HIPAA, networking, marketing. Strong customer service responsibilities including one on one, telephone calls, emailing etc.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
01.2005
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Champions Institute
01.2003
High school diploma - undefined
Joel E. Ferris
01.1992
Skills
Medication dispensing
Patient education
Teamwork and collaboration
Organizational skills
Time management abilities
Decision-making
Multitasking Abilities
Excellent communication
Problem-solving abilities
Customer service
Critical thinking
Timeline
Health Coordinator
Pioneer Human Services
10.2024 - 03.2025
Owner/Operator
Beauty by Bowen
01.2014 - Current
Office Administrator and Manager
Nouvelle Weight Loss
01.2009 - 01.2013
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Champions Institute
High school diploma - undefined
Joel E. Ferris