Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic
Jennifer De leon

Jennifer De leon

McAllen,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fastpaced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through several years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Agent Representative

MOBILE BILLING DEPARTMENT, SPECTRUM
MCALLEN, TX
03.2023 - 08.2023
  • Answered constant flow of customer calls with minimal wait times
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Tracked customer service cases and updated service software with customer information
  • Delivered prompt service to prioritize customer needs
  • Met customer call guidelines for service levels, handle time and productivity
  • Educated customers about billing, payment processing and support policies and procedures.

Teller

SOUTH TEXAS FEDERAL CREDIT UNION
MCALLEN, TX
11.2021 - 05.2023
  • Educated customers on the use of banking websites and mobile apps
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Stocked supplies for customers and personal teller station
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
  • Established rapport with new clients to increase satisfaction and loyalty
  • Maintained friendly and professional customer interactions.

Front Desk Receptionist

MCALLEN, INDIE SKINCARE AND SPA
MCALLEN, TX
07.2019 - 08.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Used internal software to process reservations, check-ins, and check-outs
  • Trained new team members on company procedures, customer service, and issue resolution
  • Transcribed phone messages and relayed them to appropriate personnel
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

Front Desk Receptionist

MELBAS DANCE COMPANY
MCALLEN
01.2017 - 06.2019
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
  • Collected room deposits, fees, and payments
  • Kept accounts in balance and ran daily reports to verify totals
  • Stored guest valuables in safe and individual boxes for security
  • Maintained a balanced in social media; requiring updates of new inventory and on new classes
  • Monitored office supplies by checking inventory and placing orders.

Education

Bachelor of Science - 2 YRS+ IN GENERAL BIOLOGY

THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX
08-2020

High School Diploma -

JUAN DIEGO ACADEMY
Mission, TX
05-2020

Skills

  • Telephone etiquette
  • Office administration
  • Problem-solving
  • Bookkeeping
  • Problem-solving skills
  • Social Media Marketing
  • Communication
  • Team Leadership
  • Microsoft Office
  • Microsoft Excel

Certification

  • First aid certification
  • Microsoft specialist certificate
  • Customer service certificate

Languages

  • English
  • Spanish

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Agent Representative

MOBILE BILLING DEPARTMENT, SPECTRUM
03.2023 - 08.2023

Teller

SOUTH TEXAS FEDERAL CREDIT UNION
11.2021 - 05.2023

Front Desk Receptionist

MCALLEN, INDIE SKINCARE AND SPA
07.2019 - 08.2021

Front Desk Receptionist

MELBAS DANCE COMPANY
01.2017 - 06.2019

Bachelor of Science - 2 YRS+ IN GENERAL BIOLOGY

THE UNIVERSITY OF TEXAS AT AUSTIN

High School Diploma -

JUAN DIEGO ACADEMY
Jennifer De leon