Jennifer DeLeon
Bloomingdale,IL
Summary
Experienced Office Management and Administration Professional. Highly dependable, ethical, and reliable support and leader. Willing to gain more knowledge as needed.
Overview
13
13
years of professional experience
Work History
Office Manager
Brightside Clinic
04.2019 - Current
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Addressed all patient or team member issues.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Provided proper scheduling for patients, staff and physicians for four clinics ensuring timely and effective allocation of resources and calender.
- Assessed processes and procedures complying with OSHA and HIPPA regulations.
- Managed patient records using our EMR Eclinical Works.
- Created organized filing system to manage department documents.
- Oversee the daily front desk operations and staff, functioning as the main liaison between the physicians and staff to maintain patient care and improve clinic efficiency.
- Encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Ordered and Maintained office supplies for the four clinics.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Administrative Assistant/Patient Care Coordinator
Plastic And Reconstructive Surgery
04.2017 - 04.2019
- Assisted patients with completing necessary paperwork and forms to provide physician with essential information to care and bill for services.
- Entered patient demographics and insurance information into NEXTECH EMR system.
- Answered and directed phone calls to the appropriate staff and department.
- Managed patient appointments.
- Processed payments and posted charges.
- Managed end of day reports. Bank deposits and Insurance Claims.
- Scheduled surgeries in office as well at other hospital facilities depending on insurance.
- Monitored office supplies to order when needed.
Melrose Eye Care
Front Desk
02.2014 - 04.2017
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls promptly and directed calls accordingly.
- Entered patients demographics into Revolution EMR system
- Post charges and payments from patients and insurances.
- Billed Vision claims to several vision plans through the portals for VSP, Davis Insurance, Illinicare, Envolve, and March Vision.
Registration
Northwestern Womans Health
10.2010 - 02.2014
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Organized, maintained and updated information in computer databases.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information for a Six Physicians, one Nurse Practitioner, One Physicians Assistant and One Ultrasound Technician
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Processed Medical Records request.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Explained form wording to patients to help understand. information required.
Education
Health Information Technology
Northwestern Business College
Chicago, ILSkills
- Exceptional communication
- Credit and collections
- Scheduling
- Administrative background
- Strong Work Ethic
- Hiring and Terminations
- Electronic health Records Systems Epic, ECW, Nextech, Revolution, Availity
- Referral Verification
- Inventory Control
- Medical Procedures Scheduling
- Fluent in Spanish
Timeline
Office Manager
Brightside Clinic
04.2019 - Current
Administrative Assistant/Patient Care Coordinator
Plastic And Reconstructive Surgery
04.2017 - 04.2019
Melrose Eye Care
Front Desk
02.2014 - 04.2017
Registration
Northwestern Womans Health
10.2010 - 02.2014
Health Information Technology
Northwestern Business College
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