Jennifer Dellindia
West Milford
Summary
To obtain a position with a company where I can leverage my leadership skills to further company goals as well as grow personally and professionally.
Experienced operations leader prepared to drive organizational success through strategic planning and resource optimization. Strong focus on team collaboration and adaptable to changing needs. Proven track record in process improvement, cost management, and enhancing operational efficiency. Dependable and results-oriented, with skills in leadership, strategic decision-making, and project management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Acrisure National Lender Services, LLC
05.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Established performance goals for department and outlined processes for achievement.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Identified opportunities to improve business process flows and productivity.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Drove team engagement to achieve aggressive company targets.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
- Drove customer satisfaction scores to all-time highs by overhauling customer service process.
- Achieved operational excellence, setting new benchmarks for quality and efficiency in industry.
- Improved operational resilience by establishing robust risk management protocols and contingency plans.
- Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
- Improved organizational efficiency, adopting cutting-edge technology solutions for process automation.
- Fostered collaborative work environment, organizing cross-functional team workshops that boosted innovation.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director of Business Operations
Chancellor Title Agency
09.2010 - Current
- Responsible for reverse/refi national dept processing Title Insurance Binders and closings for a growing fast paced office/ Training all new employees for their prospective roles
- Liaised daily with clients both over the telephone and through email
- Maintain quality control of files for multiple states (NJ, NY, PA, FL, MD, DC and VA)
- All aspects of job order entry, filing and closings including:
- Amendments/endorsements, preparing invoices-sending lender
- Coordinating closings with lenders, borrowers and notaries, Scheduling, closing packages/Post Closings/Funding Stips
- Ordering rundown results/Cover records/Lien Checks, CDs/HUDS, post closing, recording
- Meet deadlines and strive toward company goals
- Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
- Implemented a comprehensive performance management system, improving employee productivity and satisfaction levels.
- Managed cross-functional teams to ensure timely completion of projects and alignment with company objectives.
- Served as a key liaison between executive leadership and team members, fostering open communication channels and addressing concerns promptly.
- Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.
- Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
- Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
- Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
- Championed ongoing professional development for team members by providing access to training opportunities and fostering a culture of continuous improvement.
- Implementing change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
- Optimized supply chain operations by identifying inefficiencies, implementing improvements, and reducing lead times on critical deliverables.
- Established clear performance metrics for employees at various levels within the organization, driving accountability and excellence across all functions.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Title Insurance Processor/Office Manager
Metropolitan Title Agency
09.2006 - 07.2010
- Responsible for processing Title Insurance Commitments for a fast paced office
- Liaised daily with clients both over the telephone and in person
- Maintain quality control of Title Reports
- All aspects of job order entry, filing and preparing of Title Insurance Commitments, Policies and closings including:
- Amendments/endorsements
- Ordering surveys/county searches
- Ordering/reporting rundown results
- Ordering tax and judgment searches
- Ordering tideland searches
- Preparing invoices
- Hud1, ordering payoffs
- Closings
- Funding
Skills
- Strategic planning and execution
- Organizational development
- Cost analysis and savings
- Business development
- Operations oversight
- Operations management
- Leadership training
- Performance analysis
- Business process reengineering
- Strategy development
- Growth management
- Customer relations
Accomplishments
- Supervised team of 50 staff members.
Certification
NJ and MD State Licensed Title Producer
Timeline
Vice President of Operations
Acrisure National Lender Services, LLC
05.2023 - Current
Director of Business Operations
Chancellor Title Agency
09.2010 - Current
Title Insurance Processor/Office Manager
Metropolitan Title Agency
09.2006 - 07.2010
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