Jennifer Demmien-Jones
Marina Del Rey,CA
Summary
Pro-active team leader with a focus on offering guest relations at all times, commitment to quality and service objectives with a solid track record for delivering results. Seasoned in elevating dining experiences, I leveraged dynamic leadership at El Cholo to enhance service quality and efficiency. My knack for fostering client relationships and adeptness in inventory control significantly boosted business growth. With a passion for customer satisfaction and my ability in multitasking, my approach consistently drives superior results.
Overview
28
28
years of professional experience
Work History
Restaurant Manager
El Cholo
05.2015 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Owner of Multi-Service Business
Always at Your Service
03.2003 - 02.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Personal assistant and house manager for multiple clients
- Staff coordinator and private bartender to celebrities and many LA based chefs
- Responsible for set-up and breakdown of events and party rentals with anywhere from 10-400 guests.
- Consulted with customers to assess needs and propose optimal solutions.
Bar Manager
Icugini Restaurant
08.2002 - 10.2007
- Mentored and trained staff members to ensure exceptional customer service standards for high volume Italian restaurant.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Streamlined inventory management for extensive wine cellar for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bar Manager/Bartender Shift Manager
Hi-life Bar Restaurant and Lounge
01.1997 - 08.2002
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased revenue with creative marketing initiatives and promotional events.
Education
No Degree - Marine Science
Wright State University
Dayton, OHNo Degree - Acting/improv
Atlantic Theater Company
New York, NYSkills
- Dynamic personality reflecting over 30 years experience in nightclub, lounge, fine dining and casual atmospheres
- Customer service oriented with a passion for making guests happy
- Strong team building and leadership skills
- Effective critical thinker, able to make quick decisions under pressure
- Ability to multitask in a fast paced environment
- ability to drive business by establishing and cultivating new clients
- Inventory control and record keeping
- Point of Sale (POS) system operation
Hobbies
I've recently started learning Spanish as a new hobby! I've always been interested in the language and culture and thought it would be a fun and rewarding challenge. Plus, it's a great to be able to communicate with more of our community and explore new cultures. I'm enjoying the process of learning new words and practicing conversations.
Timeline
Restaurant Manager
El Cholo
05.2015 - Current
Owner of Multi-Service Business
Always at Your Service
03.2003 - 02.2015
Bar Manager
Icugini Restaurant
08.2002 - 10.2007
Bar Manager/Bartender Shift Manager
Hi-life Bar Restaurant and Lounge
01.1997 - 08.2002
No Degree - Marine Science
Wright State University
No Degree - Acting/improv
Atlantic Theater Company
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