Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Dempsey

West Wardsboro,VT

Summary

Five years of experience in Human Resources, providing staff training and establishing guest service-focused programs for front-line staff. My expertise is creating a positive employee experience, promoting engagement, and driving workplace culture. I have an extensive background in HR generalist affairs, including recruitment, mediation, conflict resolution, and HR records management.


I am a skilled trainer with expertise in creating and implementing guest service-focused training programs for managers and front-line employees. My knowledge of learning management systems, including Rise Articulate and Workday, enables me to track training progress effectively. Additionally, I confidently and enthusiastically lead instructor-led training sessions for managers and supervisors.

Overview

23
23
years of professional experience

Work History

Learning and Development and HR Manager

Stratton Mountain Resort
07.2022 - Current


  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Established clear succession plans to ensure leadership continuity during periods of transition or growth.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
  • Led in-person training for Managers and Supervisors
  • Coordinated professional development for employees at all organizational levels, promoting a culture of continuous learning.

Learning and Development Specialist

Stratton Mountain
10.2018 - Current
  • Reduced training costs with the creation of efficient, targeted e-learning modules.
  • Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within the organization based on their strengths and developmental needs.
  • Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
  • Created and implemented targeted guest-service training topics for all front line team members.

Supervisor of Mountain Sweets Candy Shop

Stratton Mountain
01.2001 - 10.2018
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Ordered all product for the store

Education

High School Diploma -

Warwick Valley High School
Warwick, NY
06.2002

Skills

  • HR legal compliance
  • Training programs
  • Employment law
  • Onboarding and Orientation
  • New Employee Orientation
  • Performance Management
  • Employee Relations
  • Organizational Development
  • HR policies and procedures
  • Teamwork and Collaboration
  • Flexible and Adaptable

Timeline

Learning and Development and HR Manager

Stratton Mountain Resort
07.2022 - Current

Learning and Development Specialist

Stratton Mountain
10.2018 - Current

Supervisor of Mountain Sweets Candy Shop

Stratton Mountain
01.2001 - 10.2018

High School Diploma -

Warwick Valley High School

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Jennifer Dempsey