Jennifer Denman
Sheridan
Summary
Dynamic professional with extensive experience in customer service and healthcare. At Admiral Gas Station, I enhanced customer satisfaction through effective complaint resolution and strong team leadership. Skilled in patient care and time management, I fostered trust with patients at Metron, ensuring compassionate support and adherence to hygiene protocols for optimal health outcomes.
Overview
4
4
years of professional experience
Work History
Cashier
Mark Beach
02.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Manager
Admiral Gas Station
02.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Health Care Assistant
Metron
06.2020 - 10.2020
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Education
High School Diploma -
Adams Accelerated Academy
Muskegon, MI06-2021
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
- Bedsore prevention
- Patient observation
- Emotional and social support
- Direct patient care
- Room cleaning and restocking
- Activities of daily living ADL support
Timeline
Cashier
Mark Beach
02.2022 - 08.2024
Assistant Manager
Admiral Gas Station
02.2021 - 01.2022
Health Care Assistant
Metron
06.2020 - 10.2020
High School Diploma -
Adams Accelerated Academy
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