Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Dennis

Pocono Pines,PA

Summary

Accomplished Loan Servicing Specialist with a proven track record at Navient for enhancing operational efficiency and customer satisfaction through meticulous attention to detail and exceptional problem-solving skills. Expert in regulatory compliance and loan documentation, adept at multitasking in fast-paced environments. Demonstrates strong analytical abilities and teamwork, ensuring peak performance and compliance.

Overview

16
16
years of professional experience

Work History

Loan Servicing Specialist

Mohela
07.2024 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations.
  • Enhanced customer satisfaction through timely resolution of loan servicing issues.
  • Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
  • Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
  • Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.

Loan Servicing Specialist/Claims Analyst

Navient
01.2011 - 06.2024
  • Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Continuously improved loan servicing efficiency by streamlining workflow procedures.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Demonstrated a high level of accuracy and attention to detail in reviewing borrower documentation

Office

Walsh Estimating
09.2008 - 01.2010
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
  • Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Accounts Payable/Accounts Receivable

Education

Bachelor of Science - Paralegal

Pennsylvania College of Technol
05.2003

Associate of Applied Science - Business Management

Butler County Community College
01.2003

Skills

  • Collections experience
  • Strong analytical skills
  • Fraud Detection Skills
  • Regulatory Compliance Knowledge
  • Decision Making Aptitude
  • Bankruptcy Procedures Awareness
  • Payment Processing Familiarity
  • Escrow Administration
  • Loan Servicing Experience
  • Loan Documentation Mastery
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Microsoft Office
  • Task Prioritization

Timeline

Loan Servicing Specialist

Mohela
07.2024 - Current

Loan Servicing Specialist/Claims Analyst

Navient
01.2011 - 06.2024

Office

Walsh Estimating
09.2008 - 01.2010

Bachelor of Science - Paralegal

Pennsylvania College of Technol

Associate of Applied Science - Business Management

Butler County Community College

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Jennifer Dennis