Jennifer Dennis
Wapakoneta
Summary
Dynamic professional with a proven track record at Honda Of America, Mfg, excelling in teamwork and attention to detail. Recognized for enhancing project timelines and maintaining high-quality standards. Adept at safety procedures and committed to continuous learning, driving operational efficiency and fostering a positive work environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Laborer
Honda Of America, Mfg
12.2025 - Current
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Owner
Lil Miss Runaround
03.1994 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Customer Service Representative
JS Electronics
01.2025 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Office Assistant /Office Manager
Nelson Body Shop and Cj Nelson Rental Co ( Family Business)
02.1992 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Science - Respiratory Therapy
Rhodes State College
Lima, OH05-2014
Skills
- Attention to detail
- Safety awareness
- Willingness to learn
- Job site cleanup
- Time management
- Safety procedures
- Team collaboration
Certification
- Licensed - Notary Public
Timeline
Laborer
Honda Of America, Mfg
12.2025 - Current
Customer Service Representative
JS Electronics
01.2025 - 09.2025
Owner
Lil Miss Runaround
03.1994 - Current
Office Assistant /Office Manager
Nelson Body Shop and Cj Nelson Rental Co ( Family Business)
02.1992 - 08.2024
Associate of Science - Respiratory Therapy
Rhodes State College
Notary Public
I have been a notary Public for 30 years plus and I have been a loan signing agent for a year.