Jennifer Dentici

• Assisted clients with inquiries and concerns, ensuring prompt resolution of issues.
• Processed client orders via SAP systems both manually and using an EDI system.
• Utilized Microsoft 365 including Outlook, Excel, PowerPoint and Word to manage data and provide reports externally and internally.
• Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
• Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients.
• Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.

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• Assisted in administrative duties around the office including checking in donations, assisting with fundraisers, grant research, guest referrals and bookkeeping.
• Assisted in maintaining a clean and safe environment through regular inspections and upkeep tasks.
• Conducted intake interviews for new arrivals while maintaining accurate records of guest information in compliance with privacy regulations.
• Mentored new volunteers on best practices for resident interaction and service delivery protocols.
• Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.

• Acted as first point of contact and set appointments for prospective customers.
• Responded to customer requests for products, services and company information.
• Utilized CRM system to track and manage leads and input appointments into sales managers' calendars.
• Resolved customer inquiries through effective communication and problem-solving skills.
• Collaborated with cross-functional teams to enhance customer experience initiatives.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Coordinated daily schedules, ensuring balanced routines of playtime, meals, and rest periods.
• Managed household tasks including meal preparation, laundry, and organization to maintain a safe environment.
• Maintained open communication with parents to discuss progress, challenges, and goals for the children.
• Provided individualized care tailored to each child's needs, enhancing their emotional well-being and security.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Helped children complete homework assignments and school projects.

• Facilitated daily store operations by managing opening and closing tasks.
• Executed routine safe audits and lottery tallying.
• Managed cashiers on shift.
• Engaged with customers and provided high levels of service and support.
• Participated in weekly bookkeeping tasks for the store including sales and expenses, safe counts, and inventory.
• Trained new administrative staff on office protocols, fostering a collaborative work environment.
• Processed transactions and returns.