Jennifer DePazza
Las Vegas,United States
Summary
Experienced Recruitment Manager with a demonstrated history of working in the legal services industry. Skilled in Negotiation, Sales, Professional Services, Administration, and Clerical Skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Regional Director
LegalMatch
06.2023 - Current
- Manages growth, closing deals and directing the day-to-day operations for a rapidly growing out-bound sales team
- Assist in the initial and, as needed, ongoing training and development for the sales team
- Monitor calls, coach and mentor sales team
- Provides leadership to influence, develop, and enable sales team to achieve monthly sales goals
- Instrumental in recruitment and dismissal of sales staff.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Attended weekly meetings to discuss and optimize strategies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Produced reports per week to analyze job performance against team goals.
- Produces reports per week to analyze job performance against team goals.
Associate Director
LegalMatch
09.2019 - Current
- Manages growth, closing deals and directing day-to-day operations for rapidly growing out-bound sales team
- Assist in initial and, as needed, ongoing training and development for sales team
- Monitor calls, coach and mentor sales team
- Provides leadership to influence, develop, and enable sales team to achieve monthly sales goals
- Instrumental in recruitment and dismissal of sales staff.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Managed senior-level personnel working in marketing and sales capacities.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within company.
National Membership Recruitment Manager
LegalMatch
01.2018 - Current
- Finding the Right Lawyer Now
- Managed and motivated employees to be productive and engaged in work.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Vacation Ownership Consultant
Wyndham Destinations
09.2018 - 09.2019
- Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts
- Establish commonality and build rapport with prospective owners
- Articulate the benefit of traveling with Wyndham Destinations
- Generate sales through initializing transactions and utilizing proper closing techniques
- Knows sales process, product knowledge, and the psychology of the sale
- Maintain production standards
- Overcome objections and perform within a short, luxury sales consultant
- Energetic, outgoing, and tenacious.
Branch Manager
Elite Moving & Storage, Inc & Touch of Class Movers, Inc
02.2014 - 01.2018
- As a Branch Manager/Move Coordinator I was responsible to fully educate the customer on the services we provided
- I educated customers on reputable resources such as the Department of Transportation & the Better Business Bureau
- So, the customer will make an informed decision to select our company for there moving services
- I advise customers on what's included, what's not included & how to save money in areas of the move
- I made sure all requirements were meet when scheduling a customers move
- Founded and set up 2 offices in Texas
- Interviewed, trained & ran day to day operations
- Fully educated customers of the services provided
- Wrote job Descriptions for Move Coordinators
- Monitored calls for quality assurance
- Explained the contract: Bill of Lading
- Made 100's of calls daily
- Mastered the software (Granat & Moving Pro)
- Determined rates based on supply & demand
- Maintained updated knowledge of local competition and moving industry trends
- Responded to reviews/complaints from Better Business Bureau and Department of Transportation
- Schedule appointments to follow up with customers
- Made sure that all points were met before scheduling a customer's move
- Exceeded all sales expectations
- Enforced work/life balance
- Displayed a positive and friendly attitude towards customers and fellow team members.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Volunteer
Gentiva Health Services Inc.
01.2013 - 06.2014
- A Team Leader for the Concierge Program that checks on our patients weekly
- Made sure that all patients are receiving the best possible care
- If the patient is in need of medication and/or equipment, I pass the information on to the Director
- Visited with patients who have been admitted into the IPU
- A friendly face for patients to talk too.
- Represented organization positively and professionally while providing community with much-needed services.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
Owner Operator
Fierce Alliance Investments Inc.
08.2005 - 10.2009
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Assessed income and expenses and adapted plans to improve profit levels.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed day-to-day business operations.
VIP Hostess
2001 Odyssey Incorporated
01.2001 - 07.2007
- Provided superior customer service to customers and staff
- Ordered merchandise and kept track of inventory
- Helped on the front line (Cashier) & bar.
Title Processor
Easy Title Services
01.2005 - 01.2006
- Skilled at legal/non-legal research; clearing titles
- Strong Client Relations in providing excellent customer service
- Negotiated and finalized most company contracts including mortgages, housing agreements, title processing, nondisclosure agreements and account payoffs
- Ensured that all required documents are finalized for closing
- Researched all required liens on property.
Marketing and Advertising Consultant
Scannell Productions
04.2000 - 08.2002
- Sporting Events, Street Team Marketing, Trade Show Talent, Entertainment Marketing, Golf Tournaments, Brand Ambassador (Canadian Club), Convention Model, Conventions & Trade Show, Corporate Event Model
Education
Certificate of Completion - Hospitality & Tourism Management
Florida Atlantic University
01.2020
Associate of Science (A.S.) - Criminal Justice and Corrections
Colorado Technical University
01.2013
Associate of Science (A.S.) - Surgical Technology/Technologist
Florida Metropolitan University
01.2006
Skills
- Legal Assistance
- Social Networking
- Sales Management
- Training Management
- Process Improvements
- Employee Motivation
- Staff training/development
- Revenue Generation
- Sales Coaching
- Staff Management
Timeline
Regional Director
LegalMatch
06.2023 - Current
Associate Director
LegalMatch
09.2019 - Current
Vacation Ownership Consultant
Wyndham Destinations
09.2018 - 09.2019
National Membership Recruitment Manager
LegalMatch
01.2018 - Current
Branch Manager
Elite Moving & Storage, Inc & Touch of Class Movers, Inc
02.2014 - 01.2018
Volunteer
Gentiva Health Services Inc.
01.2013 - 06.2014
Owner Operator
Fierce Alliance Investments Inc.
08.2005 - 10.2009
Title Processor
Easy Title Services
01.2005 - 01.2006
VIP Hostess
2001 Odyssey Incorporated
01.2001 - 07.2007
Marketing and Advertising Consultant
Scannell Productions
04.2000 - 08.2002
Certificate of Completion - Hospitality & Tourism Management
Florida Atlantic University
Associate of Science (A.S.) - Criminal Justice and Corrections
Colorado Technical University
Associate of Science (A.S.) - Surgical Technology/Technologist
Florida Metropolitan University
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