Jennifer Derain
San Diego,CA
Summary
Proven leader in property and community management, adept at enhancing resident satisfaction and driving engagement at Aperto Property Management. Excelled in financial budgeting and conflict resolution, boosting community participation significantly. Skilled in marketing and event management, consistently outperforming leasing targets.
Overview
10
10
years of professional experience
Work History
Community Manager
Aperto Property Management
05.2022 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Increased community participation in volunteer events, coordinating with various organizations to offer wide range of opportunities.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
Leasing Agent
Career Strategies Inc
02.2021 - 04.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Used [Software] to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Recruited new residents through website advertising and marketing.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Collected rent and tracked resident payments and information in computer system.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Sales Representative
Pacific Energy Network
10.2019 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or surpassed quotas of 2 sales per month.
Marketing Supervisor
Lawerence Welks Resort
05.2014 - 09.2019
- Designed and implemented marketing and branding collateral.
- Organized promotional events such as product demonstrations or sponsorships, increasing brand recognition within target markets.
- Conducted regular competitor analysis to stay ahead of emerging trends and maintain a competitive edge in the marketplace.
- Effectively manage and team members
- Coordinating team logistics and solving complex problems.
- Act as a positive role model to team members and owners, promoting positive morale and teamwork within the department.
Education
Associate of Arts - Business
Santiago Canyon College
Orange, CA 06.2003
Skills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Marketing
- Door-to-Door experience
- Event Management
- Resident relations
- Property Management
- Vendor Management
- Financial budgeting and reporting
- Leasing and sales
- Conflict handling
- Daily operations oversight
- Schedule Planning
- Payment Processing
- Calendar Management
- Team Training
- Meeting participation
- Budget Preparation
- Fair housing mandates
- Financial Reporting
- Sales and Marketing
Timeline
Community Manager
Aperto Property Management
05.2022 - Current
Leasing Agent
Career Strategies Inc
02.2021 - 04.2022
Sales Representative
Pacific Energy Network
10.2019 - 01.2021
Marketing Supervisor
Lawerence Welks Resort
05.2014 - 09.2019
Associate of Arts - Business
Santiago Canyon College
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