Jennifer Derick
Barco,NC
Summary
Dynamic professional with extensive experience in hospitality and retail, specializing in guest satisfaction through meticulous cleaning and quality assurance. Demonstrated expertise in inventory management and effective communication, consistently achieving high cleanliness standards. Strong commitment to health and safety compliance in all operations.
Overview
16
16
years of professional experience
Work History
Housekeeper
Clean Breeze
04.2022 - Current
- Managed daily cleaning operations to maintain high standards of cleanliness and organization.
- Trained new staff on cleaning protocols and safety procedures to ensure compliance with industry standards.
- Developed efficient cleaning schedules to optimize workflow and enhance productivity across multiple facilities.
- Oversaw inventory management of cleaning supplies, ensuring adequate stock levels and timely reordering.
- Implemented quality control measures, conducting inspections to uphold cleanliness standards and address deficiencies.
- Coordinated deep cleaning initiatives during off-peak hours, minimizing disruption to facility operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
Cook & Food Prep
Currituck Meat Market
09.2024 - 06.2025
- Ensured compliance with food safety regulations and maintained excellent health inspection records.
- Maintained organized stations with supplies for maximum productivity during peak periods.
- Adapted swiftly to menu changes and customer requests, showcasing flexibility in a fast-paced environment.
- Measured, weighed, and mixed ingredients according to recipe specifications.
- Contributed to consistent customer satisfaction ratings through high-quality food production.
- Coordinated checklists to uphold cleanliness and sanitation standards in kitchen areas.
- Assisted in food preparation while learning operational procedures under supervision.
- Demonstrated effective multitasking by preparing multiple orders accurately.
Cashier
7 Eleven Gas Station
06.2021 - 09.2024
- Executed accurate processing of customer transactions via point-of-sale systems.
- Ensured cleanliness and organization of checkout areas to enhance shopping experience.
- Handled cash, credit, and debit transactions, adhering to company policies.
- Greeted customers upon entry and promptly addressed their needs.
- Restocked merchandise in front lanes to maintain visual appeal and availability.
- Counted cash drawers at shift start and end to ensure accuracy.
- Built relationships with customers to encourage repeat business through loyalty initiatives.
- Set up new sales displays weekly, showcasing fresh merchandise effectively.
Store Manager
Family Dollar
09.2018 - 03.2024
- Directed daily store operations, maintaining high standards of customer service and compliance.
- Executed inventory management tactics, decreasing stock discrepancies and improving product availability.
- Evaluated sales data to identify trends, adapting merchandising strategies to enhance revenue generation.
- Facilitated regular performance reviews for staff, delivering actionable feedback for professional development.
- Cultivated strong vendor relationships through strategic contract negotiations for improved pricing.
- Ensured strict adherence to safety regulations, effectively minimizing risks during operations.
- Mentored new hires, equipping them for success in dynamic retail environment.
- Implemented a loyalty program that significantly increased repeat business and overall sales revenue.
Lead Sales Associate
Roses, Variety Wholesalers
01.2016 - 09.2018
- Achieved sales targets by implementing effective customer engagement strategies.
- Trained and mentored new associates on product knowledge and sales techniques.
- Analyzed sales data to identify trends and optimize inventory management.
- Developed promotional displays to enhance product visibility and increase foot traffic.
- Processed transactions efficiently using POS system for sales, returns, and gift card activations.
- Resolved customer issues swiftly to ensure satisfaction and loyalty.
- Managed cash register operations to maintain accurate financial records.
- Stocked merchandise according to store standards to ensure availability.
Driver
Kids Taxi
04.2012 - 06.2016
- Operated various vehicle types to ensure timely deliveries across designated routes.
- Adhered to safety regulations and traffic laws, maintaining compliance throughout all driving activities.
- Conducted routine vehicle inspections, identifying maintenance needs to prevent breakdowns and delays.
- Managed delivery schedules and optimized routes for efficiency, reducing fuel consumption and travel time.
- Provided exceptional customer service during deliveries, resolving issues and ensuring client satisfaction.
- Trained new drivers on operational protocols and best practices for safe driving and efficient route management.
- Followed all relevant traffic laws and safety regulations.
Food Preparation Worker, Janitorial and Childcare
Jackie’s TLC
02.2014 - 01.2016
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance for optimal performance.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency in service delivery.
- Served as a mentor to new childcare providers on best practices for managing challenging behaviors or implementing effective teaching strategies.
- Provided a safe environment by adhering to childcare regulations and conducting regular safety checks of the facility.
- Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Assisted in hiring new staff members, providing thorough training in janitorial practices, policies, and procedures to ensure consistent performance across the team.
- Preserved the cleanliness of common areas and facilities by performing routine janitorial duties as needed.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
Activities Coordinator
Waterbrooke Assisted Living / PCA
03.2013 - 11.2014
- Developed and implemented engaging activity programs for diverse participant needs.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Trained and mentored staff in best practices for activity facilitation and safety protocols.
- Collaborated with community partners to enhance program offerings and resource availability.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and transportation, ensuring safety during transitions between locations.
- Developed and maintained strong relationships with clients, fostering trust and open communication for better care outcomes.
Cashier Team Lead
Walmart
05.2009 - 10.2011
- Supervised cashier team, ensuring efficient operations and exceptional customer service.
- Trained new cashiers on systems, procedures, and best practices to enhance productivity.
- Managed cash register functions, including balancing drawers and resolving discrepancies.
- Implemented process improvements, reducing transaction times and enhancing customer satisfaction.
Education
No Degree - Early Childhood Special Education
Elizabeth City State University
Elizabeth City, NC12.2013
Skills
- Teamwork and collaboration
- Customer service and support
- Health and safety compliance
- Residential and commercial cleaning
- Effective communication skills
- Deep cleaning expertise
- Guest relations management
- Childcare assistance
- Quality assurance practices
- Inventory management
- Chemical handling and safety
- Eco-friendly cleaning methods
- Budget management strategies
- Multitasking and organization
- Detail-oriented approach
- Time management proficiency
- Deep cleaning
- Time management
Timeline
Cook & Food Prep
Currituck Meat Market
09.2024 - 06.2025
Housekeeper
Clean Breeze
04.2022 - Current
Cashier
7 Eleven Gas Station
06.2021 - 09.2024
Store Manager
Family Dollar
09.2018 - 03.2024
Lead Sales Associate
Roses, Variety Wholesalers
01.2016 - 09.2018
Food Preparation Worker, Janitorial and Childcare
Jackie’s TLC
02.2014 - 01.2016
Activities Coordinator
Waterbrooke Assisted Living / PCA
03.2013 - 11.2014
Driver
Kids Taxi
04.2012 - 06.2016
Cashier Team Lead
Walmart
05.2009 - 10.2011
No Degree - Early Childhood Special Education
Elizabeth City State University
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