Jennifer Derival
Jacksonville,Florida
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Student Financial Services Coordinator
Florida State College of Jacksonville
03.2024 - Current
- Supervise and coordinate all phases of Registration; communicate with hundreds of students and staff to respond to research and answer their questions and problems; coordinate registration payment processing inquiry, telephone, email contacts, and other communication modalities.
- Coordinate financial and personnel functions between college administration and campus.
- Approve processing of personnel documents, travel reconciliations, claims, accounts payable, and payroll documents.
- Supervise and instruct Business Office Personnel on methods, procedures, and policy interpretations.
- Audit and monitor employee/dependent tuition reimbursement; coordinate distribution of campus destination checks.
- Review and audit daily cash transmittal reports for accuracy and completeness to include Start Card; perform period change fund audits.
- Conduct staff meetings and training; serve on campus and college-wide task forces and committees.
- Update and maintain Administrative Procedures Manual, Board Policy Manual, State Board of Education Manual and State Accounting Manual.
Student Success Advisor I
Florida State College of Jacksonville
02.2022 - 03.2024
- Respond to general student inquiry through a variety of communication methods, including in-person inquiry, telephone, email contacts, and other communication modalities.
- Assist the student with a review of their degree audit and comprehensive academic degree plan.
- Conduct general and benchmark-specific advising sessions with students to provide general information on college admission and student success topics.
- Conduct academic and career goal exploration as needed.
- Assist with the facilitation of college events.
- Assist with new student orientation.
- Assists students in navigating administrative tasks such as admissions, financial aid, course registration, appeals, and navigating the college.
- Assist with general processes related to all aspects of the student experience.
- Utilizes the college’s Student Information System, Constituent Relationship Management software, Student Success Systems, Learning Management System, and other platforms to maintain a comprehensive 360-degree view of student data and deliver personalized, holistic support.
Customer Care
Ally Financial Inc.
06.2020 - 03.2021
- Managed and oversaw the performance of a portfolio of consumer accounts.
- Responded to customer inquiries.
- Answered inbound and made outbound calls to customers.
- Met and strive to exceed performance metrics and team goals.
- Supported customers with; IRA accounts, CDs, Checking accounts, savings accounts, trust, and custodial accounts.
- Stayed informed of the policy and procedure changes and maintained strict confidentiality.
Personal Lines CSR I
Brightway Insurance
02.2019 - 06.2020
- Received and made calls to customers, agents, and insurance companies.
- Serviced all aspects of customers’ needs.
- Provided excellent customer service to the insured using critical thinking skills to analyze and clearly understand specific requests and customer needs.
- Developed the knowledge and skills of an Insurance Professional.
Security Admin. Specialist, Sr. Associate
State Street Corporations
07.2012 - 06.2018
- Directed involvement in identifying and implementing process improvements for existing functions while aligning with IACT’s future state.
- Collaborated with the application development team for Identity Access Management, external user authentication, and user provisioning.
- Generated annual reports and provided system entitlement reporting to all internal and 1,500+ external clients for 8+ high-risk applications.
- Trained new staff upon hire on all functions.
- Provided assistance and guidance to junior staff.
- Prepared weekly reports for management.
- Scheduled and coordinated road shows.
- Advised clients on access control by responding to daily inquiries through phone calls and emails.
- Provided excellent customer service and built a strategic partnership based on the knowledge of the client’s needs.
- Performed daily uncorrelated accounts within SailPoint. Provide customer service assistance for SailPoint by responding to daily inquiries.
- Implemented and created new filing and organizational practices to improve daily job functions.
Education
Bachelor of Science - Business Administration
Florida State College of Jacksonville
Jacksonville, FL05.2025
Associate of Science - Business Management
Quincy College
Quincy, MA05.2017
Skills
- Salesforce
- Adobe
- MS Office Suite
- Organizational skills
- Interpersonal skills
- Verbal and written communication
- Financial planning and reporting
- Project management
- Analytical skills and Problem-solving skills
- Collaborative
- Compliance Monitoring
- Customer Relationship Management (CRM)
- Training and development
Certification
Certification in Finance, Cambridge College, 07/12
Resident Insurance License 0440-Customer Representative, St. John River State College, 01/19
Timeline
Student Financial Services Coordinator
Florida State College of Jacksonville
03.2024 - Current
Student Success Advisor I
Florida State College of Jacksonville
02.2022 - 03.2024
Customer Care
Ally Financial Inc.
06.2020 - 03.2021
Personal Lines CSR I
Brightway Insurance
02.2019 - 06.2020
Security Admin. Specialist, Sr. Associate
State Street Corporations
07.2012 - 06.2018
Bachelor of Science - Business Administration
Florida State College of Jacksonville
Associate of Science - Business Management
Quincy College
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