Jennifer De Santiago
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Enforcing rules and regulations in prison setting, and handling difficult inmates and high-pressure situations with sound judgment and reasoned thinking.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Women's Community Correctional Center
07.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other items that are prohibited.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, and records.
- Escorted inmates to and from cells, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Credentialing Specialist
Aloha Care
10.2022 - 06.2023
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Received and evaluated applications to look for missing and inaccurate information.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
Administrator
Canteen San Diego
03.2022 - 08.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Daily Data entry, and experience using 10 key at a fast pace.
- Worked 3 sectors of the company: Billing, Markets, and vending.
- Responsible for managing bills for the company, and making sure they get paid at a timely manner.
- Submitting payments on time to corporate weekly via excel.
- Processing payments & scanning invoices into computer files.
Medical Assistant
Olde Del Mar Surgical
06.2021 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Measured vital signs and took medical histories.
- Participated in team meetings to improve workflows and contribute to improving
- Labeled and completed lab requisitions using ICD and CPT coding.
- Called patients to schedule follow up appointments.
Front Desk Receptionist
USA Collision Center
05.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Routing incoming calls to appropriate employees.
- Collecting payments from customers, and keeping a record of company's daily expenses.
- Organizing invoices for the following day.
- Sorted incoming mail and directed to correct personnel each day.
- Handling complaints and questions in a professional and calm manner.
- Answered multi-line phone system and managed calls by routing to proper extension or taking messages.
- Scanning company paperwork, and filing it away in a proper order
- Managing Quickbooks expenses for the company, and writing checks to companies to pay bills.
Education
Master of Science - Homeland Security And Emergency Management
National University
La Jolla, CA03.2023
Bachelor of Science - Criminal Justice Administration
National University
La Jolla, CA05.2021
Certificate in Emergency Medical Services - Emergency Medical Technician
EMSTA College
Santee, CA02.2021
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Correctional facility procedures
- Self-defense tactics
- CCTV Monitoring and Surveillance
- Integrity Maintenance
- Weapons trained, and Firearm operations trained
- Knowledge of State and federal laws
- Behavior modification tactics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Correctional Officer
Women's Community Correctional Center
07.2023 - Current
Credentialing Specialist
Aloha Care
10.2022 - 06.2023
Administrator
Canteen San Diego
03.2022 - 08.2022
Medical Assistant
Olde Del Mar Surgical
06.2021 - 12.2021
Front Desk Receptionist
USA Collision Center
05.2018 - 12.2020
Master of Science - Homeland Security And Emergency Management
National University
Bachelor of Science - Criminal Justice Administration
National University
Certificate in Emergency Medical Services - Emergency Medical Technician
EMSTA College
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