Jennifer Deschaine
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across diverse roles. Excels in conflict resolution and advanced communication, demonstrating exceptional customer service and a keen ability to assess client needs. Skilled in safety protocols and proficient in multiple languages, consistently driving participation and sales growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in organizing events, managing facilities, and ensuring safe and enjoyable environment for participants. Known for reliability, flexibility, and fostering positive interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recreational Assistant
MCCS
12.2020 - 02.2024
- Collaborated with staff to create recreation offerings and facilitated communication to generate involvement.
- Conducted rounds within facility to facilitate safe execution of recreation activities and monitor participation numbers.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Performed custodial duties following Covid 19 protocol to provide clean and inviting facilities.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Sales Associate
Wireless Advocates
03.2017 - 09.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Managerial Assistant
Massage Envy
11.2014 - 02.2017
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Maintained strict confidentiality when handling sensitive information related to personnel records or company matters.
- Supervised clerical and administrative personnel by communicating job expectations.
- Used Millenium system software to collect, organize and store confidential information.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Coached employees in successful up selling methods to drive company revenue.
- Operated multi-line telephone system to independently handle over 50 calls each day.
- Welcomed all members with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
High School Diploma -
Weslaco East High School
Weslaco, TXSkills
Flexibility
Safety awareness
CPR training
Strong Time Management
Proficient Conflict Resolution
Advanced Communication in Several Languages
Excellent written and oral communications
Point of Sale Knowledge
Exceptional Customer Service
Client Needs Assessment
Social perceptiveness
Social perceptiveness
Professional demeanor
Certification
- CPR/AED Certification
- Excel to Power BI
- Business Analysis & Process Management
- The science of well-being
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in cultural exchange programs and homestays
- Enjoy participating in Strength Training for overall physical and mental well-being
- Reading, expanding my knowledge in various subjects
Timeline
Recreational Assistant
MCCS
12.2020 - 02.2024
Sales Associate
Wireless Advocates
03.2017 - 09.2018
Managerial Assistant
Massage Envy
11.2014 - 02.2017
High School Diploma -
Weslaco East High School