Jennifer DeWitt
Pass Christian,MS
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Outsourcing Specialist
T2 Flex/Sharp Rees Stealy
01.2024 - Current
- Efficiently managed incoming calls from patients and healthcare professionals, scheduling appointments and providing accurate information about services and procedures
- Prioritized urgent requests and medical emergencies, ensuring timely resolution and appropriate routing to relevant departments
- Achieved average handle times under 6 minutes, exceeding productivity targets and enhancing overall customer satisfaction.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
Information and Referral Specialist
SMPDD Area Agency on Aging
02.2022 - 09.2023
- Conducted thorough assessments and provided timely information on available resources for aging adults
- Developed and implemented outreach programs, increasing program participation and community engagement
- Successfully secured and managed the agency's COVID-19 vaccination grant program, ensuring compliance with grant guidelines and objectives.
- Built professional relationships with service providers.
- Linked families to relevant community support to meet non-medical needs.
- Conducted regular audits of referral records to maintain compliance with industry regulations and company standards.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Created and delivered presentations to internal and external stakeholders to showcase work.
Family Navigator Case Manager and Counselor
Hancock Resource Center
10.2019 - 02.2022
- Conducted comprehensive assessments of families in need, resulting in a 90% increase in successful goal attainment
- Coordinated with community agencies to reduce service gaps by 75% for clients
- Maintained accurate case records and provided ongoing support and advocacy for families, resulting in a 90% client satisfaction rate.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Educated families on relevant policies and procedures to enhance understanding of the case management process.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Evaluate child welfare concerns by conducting thorough home visits.
- Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Facilitated group workshops on topics such as parenting skills, stress management, and self-care to empower clients in their personal growth.
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
- Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
- Monitored program performance and outcomes for successful delivery of services.
Clinical Medical Assistant
Memorial Hospital
08.2016 - 10.2019
- Administered medication, assisted with medical procedures, and ensured accurate patient documentation
- Coordinated patient care with healthcare providers, ensuring timely and effective treatment plans
- Provided patients with information on prescribed medications, treatment plans, and follow-up instructions.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, and injections administration ensuring accuracy in each procedure performed.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Facilitated continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by the attending physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Minimized errors in billing and insurance claims by accurately recording patient information and verifying coverage details.
- Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Completed EKGs and other tests based on the patient's presentation in the office.
- Managed an average of 4 provider schedules daily including the Urgent care provider
Clinical Office Representative
Memorial Hospital
08.2015 - 07.2016
- Managed electronic medical records systems and assisted patients during check-in and scheduling
- Proficient in medical billing codes (ICD-10, CPT) and insurance verification processes
- Maintained accurate patient records in compliance with privacy regulations (HIPAA) and clinic protocols.
- Streamlined office processes for improved workflow and increased productivity.
- Facilitated communication between departments, improving interdepartmental relations and cooperation.
- Developed strong relationships with vendors, negotiating favorable terms for supply procurement while maintaining budget constraints.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Facilitated smooth communication between patients and healthcare providers, effectively acting as a liaison for both parties.
- Contributed to the practice''s growth by consistently going above and beyond in all areas of responsibility, earning recognition from management for exceptional performance.
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associates of Science -
Mississippi Gulf Coast Community College
Gulfport, MSBachelor of Science - Psychology (36 credit hours)Social Work (30 credit hours)
University of Southern Mississippi
Long Beach, MSSkills
- Case Management
- Agency Collaboration
- Grant Management
- Client Relationships
- Conflict Resolution
- Attention to Detail
- Resourcefulness
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Expert in Cerner & Epic
Timeline
Outsourcing Specialist
T2 Flex/Sharp Rees Stealy
01.2024 - Current
Information and Referral Specialist
SMPDD Area Agency on Aging
02.2022 - 09.2023
Family Navigator Case Manager and Counselor
Hancock Resource Center
10.2019 - 02.2022
Clinical Medical Assistant
Memorial Hospital
08.2016 - 10.2019
Clinical Office Representative
Memorial Hospital
08.2015 - 07.2016
Associates of Science -
Mississippi Gulf Coast Community College
Bachelor of Science - Psychology (36 credit hours)Social Work (30 credit hours)
University of Southern Mississippi
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