Jennifer DeWitt
Lititz,PA
Summary
Friendly and dependable administrative professional with 20 years of experience delivering exceptional customer service and office support in both business and medical settings. Highly skilled in managing high call volumes, scheduling, data entry, invoicing, and payment processing. Recognized for strong organizational skills, attention to detail, and maintaining accurate records. Known for providing respectful, helpful service to both customers and patients. Adaptable and collaborative team player, with a proven ability to quickly learn new systems and contribute to efficient daily operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Key & Maintenance Coordinator
Wolf & Kline Property Management
02.2025 - Current
- Organize and manage key inventory for a large property management company, including creating, labeling, distributing, and securely filing keys.
- Prepare key sets for new tenants, vendors, and real estate agents; maintain and update the agent showing board.
- Respond to incoming maintenance requests and generate accurate work orders using property management software.
- Update tenant and client accounts to reflect maintenance progress, completed services, and other relevant changes.
- Coordinate preventative maintenance schedules, notify tenants of upcoming services, and manage vendor logistics.
- Serve as liaison between tenants, vendors, and internal teams to ensure timely, effective service delivery while maintaining clear and professional communication.
Customer Service Agent
JM Lapp Plumbing and Heating
03.2022 - 02.2025
- Served customers daily with a positive attitude and strong focus on customer satisfaction.
- Demonstrated high attention to detail while organizing and managing multiple tasks and projects simultaneously.
- Updated customer accounts, prepared and processed invoices, created purchase orders, scheduled work orders, and processed payments.
- Managed approximately 50 incoming calls, emails, and text messages per day from customers.
- Collaborated closely with technicians, dispatching them to customer locations for scheduled and urgent service calls.
- Assisted the manager with daily responsibilities and operations of the service department.
Patient Reception
Optometric Associates
10.2021 - 03.2022
- Demonstrated excellence in customer service by managing high-volume inbound and outbound calls with professionalism and efficiency.
- Greeted and assisted patients during check-in and check-out, ensuring a smooth and welcoming front-desk experience.
- Reviewed patient billing statements, explained charges, and collected co-pays and outstanding balances.
- Balanced the daily ledger of patient payments to ensure accurate end-of-day financial reconciliation.
- Maintained and monitored product inventory, ensuring adequate stock levels and organization.
- Scheduled patient appointments and coordinated follow-up visits using electronic health record (EHR) systems.
Certified Medical Assistant
Dermatology Associates Of Lancaster, LTD
03.2020 - 10.2021
- Scheduled patient appointments and placed reminder calls to ensure timely attendance and deliver exceptional customer service.
- Developed and maintained accurate and confidential patient records in compliance with privacy standards.
- Performed front office duties, including data entry and management within medical database systems.
- Assisted physicians during surgeries and non-invasive procedures, supporting clinical staff as needed.
Certified Medical Administrative Assistant
Wellspan
05.2017 - 3 2020
- Communicated clearly and effectively with patients to verify personal information, determine the purpose of the visit, and document medical history.
- Conducted preliminary patient evaluations, including measuring weight, temperature, and blood pressure.
- Improved patient outcomes by providing thorough education on procedures, medications, and physician instructions.
Certified Medical Assistant
OBGYN Of Lancaster
10.2014 - 05.2017
- Coordinated medical schedules, answered phones, and prepared agendas for doctors.
- Managed inventory orders and office supplies to ensure adequate stock levels.
- Monitored vital signs, including blood pressure, height, and weight.
- Responded appropriately to the physical, emotional, and developmental needs of patients.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Obtained comprehensive information about patients’ medical history, medications, complaints, and allergies.
Lead Certified Medical Assistant
Dermatology Associates Of Lancaster, LTD
12.2005 - 09.2014
- Assisted doctors with surgeries, non-invasive procedures, collected laboratory specimens, and prepared them for lab testing.
- Authorized medication refills and completed prior authorizations with insurance companies to ensure timely patient access to medications.
- Managed a variety of general office duties, including answering multi-line phones, completing insurance forms, scheduling appointments, and reviewing patient results.
- Directed patients to exam rooms, answered questions, and prepared them for physician examinations.
Education
Associates Degree - Medical Administrative Assistant
Consolidated School Of Business
Lancaster, PA2006
High School Diploma -
Warwick High School
Lititz, PA2003
Skills
- Strong verbal and written communication skills
- High-volume call handling and phone etiquette
- Appointment scheduling and calendar coordination
- Detail-oriented data entry and record management
- Work order and purchase order creation and oversight
- Proficient in medical terminology and documentation
- Skilled in Microsoft Office Suite and medical/office software (eg, EHR systems)
- Collaborative team player with a strong work ethic and positive attitude
Certification
Formerly Certified - Medical Assistant-National Center for Competency Testing
Timeline
Key & Maintenance Coordinator
Wolf & Kline Property Management
02.2025 - Current
Customer Service Agent
JM Lapp Plumbing and Heating
03.2022 - 02.2025
Patient Reception
Optometric Associates
10.2021 - 03.2022
Certified Medical Assistant
Dermatology Associates Of Lancaster, LTD
03.2020 - 10.2021
Certified Medical Administrative Assistant
Wellspan
05.2017 - 3 2020
Certified Medical Assistant
OBGYN Of Lancaster
10.2014 - 05.2017
Lead Certified Medical Assistant
Dermatology Associates Of Lancaster, LTD
12.2005 - 09.2014
Associates Degree - Medical Administrative Assistant
Consolidated School Of Business
High School Diploma -
Warwick High School
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