Jennifer D. Franklin
Bowling Green,KY
Summary
Detail-oriented professional with expertise in code compliance and regulations, seeking a Code Enforcement Officer position. Proven investigative and communication skills ensure effective enforcement of ordinances. Strong work ethic and leadership experience contribute to team success and problem-solving. Committed to continuous learning and fostering a productive work environment.
Overview
25
25
years of professional experience
Work History
General Manager and Assistant Manager
Sonic Drive In
01.2020 - 01.2026
- Managed daily restaurant operations, enhancing team performance, customer service, food quality, cleanliness, and safety standards
- Monitored labor, inventory, food costs, and waste, ensuring compliance with cash handling and ServSafe regulations
- Supervised, trained, and coached employees while coordinating schedules to optimize staffing
- Assisted in hiring staff by reviewing applications and conducting interviews
911 Dispatcher
Bowling Green City Police
01.2019 - 01.2020
- Processed emergency and non-emergency calls, coordinating responses with officers and emergency personnel
- Relayed critical information accurately while managing multiple priorities and safeguarding confidential information
- Managed emergency calls and prioritized response based on urgency.
- Coordinated communication between responders and dispatch systems.
- Operated radio and computer systems to relay critical information.
Auditor and Inventory Assistant
Tractor Supply Company Distribution Center
01.2013 - 01.2019
- Executed inventory control and auditing tasks to ensure accuracy and compliance
- Verified incoming and outgoing pallets for correct product numbers to maintain inventory integrity
- Resolved discrepancies and upheld accurate record-keeping standards
- Participated in Safety Committee meetings to discuss and promote safety policies
Facility Coordinator
Raymond B Preston Center
01.2001 - 01.2013
- Coordinate the Physical Education classes
- Assist with scheduling the facility for classes and different activities
- Review and enforce facility policies and procedures
- Assisted with recruitment, hiring, training, and supervision of staff
Education
Masters of Arts - Education, Student Affairs
Western Kentucky University
Bowling Green, KentuckyBachelor of Science - General Studies
Western Kentucky University
Bowling Green, KentuckySkills
- Emergency Communication
- Team Leadership and Training
- Conflict Resolution
- Customer Service
- Scheduling
- Food Safety and Sanitation
- Inventory Control
- Auditing
- Restaurant Management
- Team performance
- Customer service
- Labor management
- Inventory control
- Food safety
- Project management
- Employee training
- Cash handling
- Communication skills
- Conflict resolution
- Critical thinking
- Decision making
- Time management
- Safety compliance
- Quality assurance
- Relationship building
- Profit generation
- Operations Start-up
- Market growth
- Vendor relationships
- Cross-functional team management
- Staff development
- Performance evaluations
- Purchasing and planning
- Inventory management
- Food safety compliance
- Budget supervision
- Labor optimization
- Effective communication
- Problem solving
- Scheduling efficiency
Timeline
General Manager and Assistant Manager
Sonic Drive In
01.2020 - 01.2026
911 Dispatcher
Bowling Green City Police
01.2019 - 01.2020
Auditor and Inventory Assistant
Tractor Supply Company Distribution Center
01.2013 - 01.2019
Facility Coordinator
Raymond B Preston Center
01.2001 - 01.2013
Masters of Arts - Education, Student Affairs
Western Kentucky University
Bachelor of Science - General Studies
Western Kentucky University