Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNIFER DIAZ

OXON HILL,MD

Summary

To join an organization that offers a constructive workplace for communicating and interacting with customers and people Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

10
10
years of professional experience

Work History

Supervisor

Timber Pizza
03.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated staff performance and provided coaching to address inefficiencies.

CAFÉ SUPERVISOR

RESTAURANT ASSOCIATES
10.2018 - 05.2021
  • Customer Service: attention to all internal and external customers as well as resolve issues that may occur with customers or employees
  • Also, in charge of addressing to a customer regarding any complaints
  • Scheduling & Work Assignments: responsible for scheduling employees shift to ensure there is enough coverage on the service line and sufficient staff to handle cashier and cleanup duties
  • Managing Employment Records: related to disciplinary actions and interacting with the human resources department about new hires, training and employee termination
  • Regulation and Planning: prepare and handle logs to employees to ensure compliance with State or Local Health and Food Service regulations
  • In addition, when is needed, interact with local government officials about maintaining safe premises and physical conditions for both customers and employees
  • Supplies ordering and maintaining records to assist Café and Purchasing Manager.

CAFÉ SUPERVISOR

GUCKENHEIMER
06.2013 - 09.2018
  • Cash register operation, tag items for price and expiry date
  • Supplies, coffee and beverage order
  • Administrative tasks such as phone answering, cashiers scheduling and balance all transactions at the end of the day for cash reconciliation

Education

Travel -

Prince George's Community College
Upper Marlboro, MD
02.2024

No Degree -

Howard Community College
Columbia, MD

Some College (No Degree) -

O&M UNIVERSITY
Dominican R

Skills

  • Hospitality Management
  • Quality Assurance
  • Advance Knowledge of
  • Microsoft Excel, Word
  • Outlook and Power Point
  • Solid Interpersonal and
  • Communications skills
  • Diligent, organized and
  • Detail oriented
  • Troubleshoot problems
  • Effectively and efficiently

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Supervisor

Timber Pizza
03.2022 - Current

CAFÉ SUPERVISOR

RESTAURANT ASSOCIATES
10.2018 - 05.2021

CAFÉ SUPERVISOR

GUCKENHEIMER
06.2013 - 09.2018

Travel -

Prince George's Community College

No Degree -

Howard Community College

Some College (No Degree) -

O&M UNIVERSITY

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JENNIFER DIAZ