Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Jennifer Diaz

Hialeah,FL

Summary

Dedicated employee with excellent experience in customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. I'd like to be part of a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize potential to the fullest to achieve the organizations goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist/Intake Clerk Coordinator

Medcare Infusion Services
02.2022 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answer inbound calls (Phone/Email inquiries)
  • Create/Maintain patient record in database of Pharmacy platform
  • Verify patient insurance coverage and benefits
  • Collect any pending copayment for medication/treatment

Customer Service Agent/Senior Representative

Benefeds
01.2018 - 01.2019
  • Answer inbound calls
  • Create accounts/Enroll eligible members to dental and vision insurance
  • Clarifying any questions and concerns about services
  • Provide Outstanding Customer Support through phone, email, and online chat
  • Deescalating issues of dissatisfied customers, giving them support and providing the correct resources to solve the situation
  • Explaining/helping customers decide which dental and vision insurance would better fit their family needs
  • Adding and removing covered family members based on qualifying life events
  • Providing plans and rates available in customers region
  • Following all procedures to ensure customers privacy is protected
  • Process ACH payments over the phone/Automatic Bank Withdrawal.

Tele-performance Recruitment

OneBlood Inc.
01.2017 - 01.2018
  • Answer inbound/outbound calls
  • Provide accurate information to potential blood donors
  • Maintain and meet monthly quotas
  • Schedule Appointments
  • Data entry.

Customer service/Sales Associate

Ross
01.2016 - 01.2017
  • Handling daily accounts and maintaining inventory
  • Assist customers with questions and concerns
  • Expedite newly received merchandise to sales floor
  • Greet customers
  • Assist with refunds/exchanges.

Education

Bachelor of Science - Nursing

West Coast University
Doral, FL
01.2025

High School Diploma -

South Dade Skills Center
Homestead, FL
06.2019

Skills

  • Excellent customer service
  • Great in busy/high pace jobs
  • Good at adhering to rules and regulations
  • Proficient Knowledge of Microsoft Word, Excel, PowerPoint
  • Basic math skills
  • Ability to resolve customer disputes in patient manner
  • Professional telephone Etiquette
  • Fluent English and Spanish
  • Guest Relations
  • Time Management

References

  • Adriana Pedroso, (786)521-7883
  • Leonard Fernandez, (305)807-8459
  • Jazmin Munoz, (786)325-2661

Certification

  • Basic Life Support (BLS) - 2023
  • CPR (American Red Cross)- 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist/Intake Clerk Coordinator

Medcare Infusion Services
02.2022 - 10.2023

Customer Service Agent/Senior Representative

Benefeds
01.2018 - 01.2019

Tele-performance Recruitment

OneBlood Inc.
01.2017 - 01.2018

Customer service/Sales Associate

Ross
01.2016 - 01.2017

Bachelor of Science - Nursing

West Coast University

High School Diploma -

South Dade Skills Center

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