Jennifer Diaz
Rochester
Summary
Motivated client-centered Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. A empathetic and passionate professional that excels in changing environments and actively seeks opportunities to support communities in need on both micro and macro levels.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Program Support/Data Entry
Hillside Family Of Agencies
02.2013 - 08.2015
- Performed data entry of incoming clients and ongoing client status.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
Access Associate
Rochester Regional Health Systems
12.2013 - 10.2014
- Collaborated with multidisciplinary teams to assist patient needs
- Scheduled new employees for physical exams and existing employees for flu shots.
- Enhanced patient experience by providing timely and efficient registration services.
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Streamlined appointment scheduling processes for increased patient satisfaction.
Receptionist
Holy Apostles Church
02.2013 - 03.2013
- General office work; processed incoming funds; oversaw community food pantry.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Medical Secretary II
Highland Hospital/Strong Health
07.2007 - 08.2010
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Ambulatory Patient Representative
Strong Memorial Hospital
04.1998 - 10.2000
- Completed assignments in Audiology, ENT, Infectious Diseases, Neurology, and Emergency Department (check-in for triage).
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Master Of Applied Science - Social Work
Nazareth University
Pittsford, NY05.2024
Bachelor of Science - Social Work
Nazareth University
Pittsford, NY12.2022
Associate of Arts Degree - Social Sciences
Monroe Community College
Rochester, NY12.2019
Skills
- Cultural competence
- Conversational in Spanish
- Client Advocacy
- Self-Care Strategies
- Collaboration and teamwork
- Trauma-Informed Care
- Strong verbal and written communication skills
- Knowledge of relevant laws and regulations
- Conflict resolution
- Crisis intervention
- Case management
Certification
- Certificate: School Violence Prevention and Intervention (STAR)
- Certificate: Identification and Reporting of Child Abuse and Maltreatment (2023)
- Certificate: First Aid & Basic Life Support for Healthcare Providers (2023)
- The Columbia Suicide Severity Rating Training (2024)
- Greece CSD Restorative Practices Trainings (2023)
- Cognitive Behavioral Intervention for Trauma in Schools (CBITS 2024)
Professional Field Placements
- Greece Central School District, Rochester, NY, 14615, Senior Field Placement : District Social work Intern, Developed and Implemented school- wide programs to address social and emotional needs of students. Collaborated with teachers, administrators, and community organizations to create a supportive environment for students. Conducted assessments and analyzed data to identify areas for intervention and improvement. Advocated for policy changes to promote equity and access to resources for students and families. Secured funding for initiatives aimed at enhancing the well- being of students. Served as a liaison between the school and external agencies to coordinate services for students in need.
- Greece Central School District, Rochester, NY, 14615, Senior Field Placement: Building Social Work Intern, (Phoenix Academy) Provided individual and group counseling to students facing behavioral, emotional or academic challenges. Collaborated with teachers, administrators, and parent's to create a supportive and inclusive school environment. Continued professional development through training, workshops, and certifications relevant to school social work and education.
- Charles Settlement House, Rochester, NY, 1/2022, 5/2022, Senior Field Placement: Family Developer Intern, Assisted adults with employment, housing, government and agency forms, advocacy, counseling, budgeting & financial literacy, home repairs and lead remediation, and service coordination. Provided translation services. Helped Families resolve crises and work toward increased stability and improved quality of life. Attended Neighborhood Events to inform community of services and opportunities.
- Providence Housing Development Corporation, Rochester, NY, 8/2020, 5/2021, Junior Field Placement: Case Management Intern, Assisted individuals that are homeless and have qualifying disabilities to find placement in safe, affordable housing which is critical to his/her stability and well being (Shelter Plus Care Program)
Quote
If man hasn’t discovered something that he will die for, he isn’t fit to live.
Martin Luther King, Jr.
Timeline
Access Associate
Rochester Regional Health Systems
12.2013 - 10.2014
Receptionist
Holy Apostles Church
02.2013 - 03.2013
Program Support/Data Entry
Hillside Family Of Agencies
02.2013 - 08.2015
Medical Secretary II
Highland Hospital/Strong Health
07.2007 - 08.2010
Ambulatory Patient Representative
Strong Memorial Hospital
04.1998 - 10.2000
Master Of Applied Science - Social Work
Nazareth University
Bachelor of Science - Social Work
Nazareth University
Associate of Arts Degree - Social Sciences
Monroe Community College
- Certificate: School Violence Prevention and Intervention (STAR)
- Certificate: Identification and Reporting of Child Abuse and Maltreatment (2023)
- Certificate: First Aid & Basic Life Support for Healthcare Providers (2023)
- The Columbia Suicide Severity Rating Training (2024)
- Greece CSD Restorative Practices Trainings (2023)
- Cognitive Behavioral Intervention for Trauma in Schools (CBITS 2024)
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