Jennifer Diaz

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Exceeded performance goals consistently through effective communication and problem-solving skills.
• Greeted customers and listened closely to problems described to determine solutions.

Assisted Delta passengers from their assigned gate into and deplane aircraft in a safe and timely manner

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Supported productivity increase and business growth through new hire training and mentoring.
• Identified and recommended staff for key positions and departments.

Provided excellent guest relations while

delivering food and drink items in a timely

manner.

Ensured correct i order of food and drink

items to guests

• Collaborated closely with security personnel to report suspicious activities or unattended items for prompt investigation.
• Streamlined inventory management processes for in-flight amenities such as blankets, pillows, headsets, reading materials, and snacks.
• Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
• Facilitated smooth communication between airline staff members and ground crews for seamless coordination of tasks during tight turnarounds.
• Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
• Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights for Delta domestic and international flights