Jennifer Diaz
Austin,TX
Summary
Customer-focused professional with a background in customer service roles. Dedicated to maintaining high levels of customer satisfaction and contributing to company success. A fast learner adept at managing multiple priorities in fast-paced environments. Collaborates effectively within teams to achieve personal and business goals.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Beacon Hill Staffing Temp - Caritas of Austin
Austin , TX
03.2024 - Current
- Greet customers warmly and make them feel welcome.
- Answer incoming calls, redirecting callers to the appropriate personnel or department and taking messages as needed.
- Maintain an organized reception area and ensure that all guests are attended to promptly.
- Provide administrative support, such as filing documents, photocopying, and scanning materials.
- Assist with preparing reports, presentations and other documents as requested by management.
Customer Service Specialist
Sonesta Simply Suites
Austin , TX
04.2022 - 05.2023
- Maintained guest files and records with effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures and customer service.
- Collected room incidentals and payments.
- Created and managed guest reservations.
- Greeted guests and engaged in pleasant banter during check in process.
Customer Service Representative
Faneuil
Austin , TX
04.2021 - 04.2022
- Managed large numbers of inbound calls daily.
- Managed customer accounts, processing payments and updating customer accounts as needed.
- Identified customers' needs, clarified information and provided the best alternatives and/or solutions for customer.
- Assisted dissatisfied customers with patience and respect.
Infant Teacher
Little Munchkins Learning Center
Austin , TX
02.2020 - 08.2021
- Monitored children’s motor, social and emotional progress and recorded in individual files.
- Consulted with parents to build and maintain positive support networks.
- Applied play-based strategies to provide diverse approaches to learning with infants.
- Created and maintained bonds with infants and family members.
In Store Shopper/ Sales Floor Associate
Michaels
Austin , TX
09.2019 - 10.2020
- Preformed cleaning duties to maintain an organized and presentable sales floor.
- Replenished shelves with merchandise.
- Located items for customers in store and in the system.
- Accurately and diligently fulfilled customers online orders.
Education
High School Diploma -
Lanier High School
Austin, Tx05-2019
Skills
- Microsoft Office 365
- Microsoft Outlook
- Spreadsheets
- Computer Proficiency
- Customer Service
- Customer Support
- Billing
- Account Management
- Front Desk
- Hospitality
- Refunds processing
- OPERA Systems
- CISCO
- Google Drive
- Analytical Thinking
- Relationship Building
Languages
Timeline
Customer Service Specialist
Beacon Hill Staffing Temp - Caritas of Austin
03.2024 - Current
Customer Service Specialist
Sonesta Simply Suites
04.2022 - 05.2023
Customer Service Representative
Faneuil
04.2021 - 04.2022
Infant Teacher
Little Munchkins Learning Center
02.2020 - 08.2021
In Store Shopper/ Sales Floor Associate
Michaels
09.2019 - 10.2020
High School Diploma -
Lanier High School
Similar Profiles
JUSTIN NEZJUSTIN NEZ
Field Engineering Technician at Beacon Hill Staffing / Tokyo ElectronField Engineering Technician at Beacon Hill Staffing / Tokyo Electron
Michael RifinoMichael Rifino
Sr. Systems Engineer - Contract at Beacon Hill StaffingSr. Systems Engineer - Contract at Beacon Hill Staffing
Alexis MichalAlexis Michal
Open Enrollment Specialist at Beacon Hill StaffingOpen Enrollment Specialist at Beacon Hill Staffing