Jennifer Diaz

• Provided compassionate personal care to clients, ensuring comfort and dignity throughout daily activities.
• Monitored client health status, reporting changes promptly to healthcare professionals for timely intervention.
• Trained new caregivers on best practices in patient care and safety protocols, fostering a supportive work environment.
• Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
• Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
• Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.

• Trained new staff on office procedures and customer service standards to enhance team performance.
• Facilitated communication between clients and management, addressing inquiries promptly to enhance service delivery.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported administrative staff with accurate data entry, filing, and document management tasks.
• Collected CoPay payments, processed transactions and updated relevant records as well as checking /verify patients insurance .
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

.

• Assisted in patient intake and management, ensuring accurate data entry into electronic health records.
• Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
• Performed electric muscle stimulation, massage, and mechanical traction.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Increased patient retention through exceptional customer service and follow-up communications.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.