Jennifer Diaz
Ennis,TX
Summary
Highly driven professional with 18 years of experience in a demanding manufacturing environment. Seeking to apply my administrative skills to a new opportunity that will allow me to take on a new challenge.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Eyncon Engineering & Surveying
02.2025 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Streamlined communication between clients and project managers, facilitating project updates and timelines.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Collaborated with team members to reconcile bank statements and resolve discrepancies.
- Gained hands-on experience with various accounting software programs such as QuickBooks and Excel
- Tracked funds, prepared deposits and reconciled accounts.
- Diminished outstanding debts by analyzing accounts for issues.
Purchasing/Receiving Supervisor
Berry Global
03.2003 - 10.2021
- Manage purchasing process by communicating with corporate purchasing department to ensure the plant meets inventory requirements
- Responsible for Indirect Purchasing of Maintenance, Repairs, and Operations for requests valued between $500 - $500,000
- Proactively maintain Raw Material Inventory required for continued operation of manufacturing lines
- Utilize reports to project raw material needs and prevent shortage of material
- Perform Internal Audits to ensure the manufacturing facility meets safety goals and complies with ISO standards
- Request and evaluate bids for building service contracts by directly communicating with companies to reduce costs
- Provide general administrative support to managers and staff
- Responsible for working directly with vendors and coordinating service calls
- Provided backup support to MRO as needed
Education
High School -
Ennis High School
Ennis, TxSkills
- Administrative Skills
- Customer service
- Customer relations
- Excellent written and oral communication
- Customer relationship management (CRM)
- Complaint handling
- Problem resolution
- Account management
- Computer proficiency
- Active listening
- Professional telephone demeanor
- Clerical support
Certification
- Internal Auditor Certified
- Actively pursuing Lean Six Sigma Green Belt Certification
Timeline
Customer Service Specialist
Eyncon Engineering & Surveying
02.2025 - Current
Purchasing/Receiving Supervisor
Berry Global
03.2003 - 10.2021
High School -
Ennis High School