Jennifer Diaz-Ortiz
Houston,TX
Summary
Driven professional with experience at Rent.com, adept in customer service and bilingual communication. Excelled in lease renewals and conflict resolution, enhancing tenant satisfaction and operational efficiency. Proven track record in utilizing sales techniques and market trends knowledge to exceed leasing targets. Skilled in collection actions, ensuring accurate and timely financial transactions.
Overview
2
2
years of professional experience
Work History
Apartment Leasing Agent
Rent.com
12.2023 - 07.2024
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-in to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
Warehouse Worker
Deliveries Direct
01.2022 - 05.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 30 pounds.
- Assisted in receiving, stocking and distribution of merchandise.
Education
Diploma - 4 Years
Alief Taylor Highschool
7555 Howell Sugarland Rd, Houston TX 7708306.2021
Skills
- Collection Actions
- Customer Service
- Market Trends
- Bilingual English/ Spanish
- Business processes and procedures
- Lease Renewals
- Lease Agreements
- Sales Techniques
Timeline
Apartment Leasing Agent
Rent.com
12.2023 - 07.2024
Warehouse Worker
Deliveries Direct
01.2022 - 05.2023
Diploma - 4 Years
Alief Taylor Highschool