Jennifer Diaz
Olympia,WA
Summary
Motivated and detail-oriented Radiologic Technology student with a strong academic foundation and hands-on training in diagnostic imaging. Seeking an opportunity to apply academic knowledge and hands-on training in a clinical setting. Committed to providing high-quality patient support, adhering to safety protocols, and contributing to accurate diagnostic imaging. Eager to develop practical skills and gain valuable experience in a supportive healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Radiology Technician
Virginia Mason Franciscan Health
2024.04 - Current
- Ensured timely completion of daily tasks by effectively managing workload and prioritizing urgent cases as needed.
- Improved safety standards through strict adherence to radiation protection guidelines, protecting patients and staff from unnecessary exposure.
- Enhanced patient care by efficiently performing diagnostic radiographic procedures and providing accurate imaging results.
- Increased patient satisfaction with thorough explanations of procedures and addressing any concerns or questions.
- Optimized patient positioning for precise image capture, resulting in higher quality diagnostic information for physicians.
- Collaborated with a diverse team of healthcare professionals, contributing to a cohesive and efficient work environment.
- Adhered to all HIPAA regulations when handling patient information, maintaining strict confidentiality and ethical standards throughout the workplace.
- Performed radiographic imaging procedures according to established protocols.
- Prepared and positioned patients for imaging procedures.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Evaluated images for technical quality and accuracy.
- Participated in continuing education programs related to radiology.
Student in Radiologic Technology Program
Bellevue College
2023.07 - Current
- Current Clinical Site: Swedish First Hill
- Anticipated graduation: June 2025
- Created images using fluoroscopy and contrast media to help physicians assess and diagnose patients.
- Enhanced understanding of medical terminology through diligent study of anatomy, physiology, pathology relevant to radiologic technology practice.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Prepared and positioned patients for imaging procedures.
- Promoted a safe working environment with strict adherence to infection control protocols and procedures.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Operated radiologic equipment to obtain images of body structures.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Provided compassionate patient care through effective communication skills and empathetic approach towards diverse populations.
- Exceeded expectations in clinical rotations through consistent feedback from supervisors regarding professionalism, technical expertise, and dedication to patient care.
- Operated radiologic equipment to produce diagnostic images and films.
- Assisted radiologist in performing special imaging procedures.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Explained imaging procedures to patients, offering comfort and assistance.
- Collaborated with radiologists to discuss patient history, review imaging results, and determine the need for additional imaging.
- Ensured high-quality diagnostic images by accurately selecting technical factors and following established protocols.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Instructed patients on proper positioning for imaging.
- Performed radiographic imaging procedures according to established protocols.
- Prepared and mixed contrast agents for enhanced imaging.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Evaluated images for technical quality and accuracy.
- Applied and positioned equipment to take images following set parameters.
- Reduced radiation exposure risks for patients, staff, and self by strictly adhering to radiation safety guidelines.
Claim Manager, Worker's Compensation Adjudicator
Washington State Department Of Labor & Industries
2018.11 - Current
- Maintained detailed records of all claims-related activities, fostering transparency and accountability within the department.
- Interviewed claimants and witnesses to gather factual information.
- Established productive working relationships with public officials and law enforcement officers.
- Consulted police and hospital records when needed.
- Supported team members in resolving challenging cases, sharing expertise to foster professional growth among colleagues.
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Managed a caseload of approximately 200-250 complex claims, ensuring proper handling and timely resolution for optimal outcomes.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Assisted management in updating internal policies related to claims adjudication processes for increased efficiency and effectiveness.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Expedited payment disbursements by efficiently managing claim settlements and documentation requirements.
- Maintained contact with claimants and attorneys to determine treatment status.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled phone calls from customers and other stakeholders about claims processes.
- Actively participated in continuous education opportunities related to insurance laws, products offerings available in the market which helped better serve clients.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Mentored junior team members on best practices in claims handling, fostering a collaborative and supportive workplace environment.
- Examined claims forms and other records to determine insurance coverage.
- Built strong relationships with medical providers and legal representatives to facilitate information gathering for claims processing purposes.
- Enhanced customer satisfaction by providing timely and accurate claims decisions, while maintaining open lines of communication with policyholders.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Collaborated with team members and management to meet goals.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Injury Claims Associate
State Farm
2013.09 - 2018.10
- Streamlined the claims process for faster processing times, leading to increased client trust and loyalty.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded claims for 13 different states, while abiding by their state laws and statutes.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of patient finances, records, and health statuses.
- Demonstrated exceptional customer service skills, leading to numerous commendations from satisfied clients and positive feedback on performance reviews.
- Collaborated with insurance adjusters to negotiate settlements that were fair and accurate for all parties involved.
- Expedited claim resolution times by coordinating with healthcare providers to obtain necessary medical documentation quickly.
- Assisted in the development and implementation of departmental policies and procedures related to injury claims management, resulting in increased efficiency and consistency across the team.
- Managed high-volume caseloads while maintaining excellent attention to detail and prioritizing tasks effectively.
- Improved communication between clients and medical professionals by acting as a liaison during complex injury claims situations.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Educated clients on their policy coverage and guided them through the claims process, alleviating stress and confusion during difficult times.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Assisted in training new hires on the injury claims processes, ensuring uniformity in procedures across the department.
- Enhanced customer satisfaction by efficiently managing injury claims and providing timely resolutions.
- Verified client information by analyzing existing evidence on file.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Applied Science - Radiologic Technology
Bellevue College
Bellevue, WA06.2025
Bachelor of Arts - Psychology Major, Sociology Minor
Central Washington University
Ellensburg, WA06.2022
Associate of Arts -
Tacoma Community College
Tacoma, WA06.2018
High School Diploma -
River Ridge High School
Lacey, WA06.2004
Skills
- Registered X-Ray Technician
- Washington State Accredited Claims Adjuster
- American Heart Association BLS certified
- Medical Terminology
- Attention to Detail
- Anatomy knowledge
- Caring and Compassionate
- Body positioning and placement
- Customer service expertise
- Patient Advocacy
- Records Management
- Equipment Positioning
- Radiologic Imaging Experience
- Trauma Imaging
- Radiation Protection
- Teamwork and Collaboration
- Multitasking
Certification
- Registered Washington State X-Ray Technician (XT61523928)
- American Heart Association BLS Certified IMP234NBMSYT (ecard: 235418315844)
- Registered Journey Level Washington State Workers Compensation Claims Adjudicator
Languages
Vietnamese
Full Professional
Timeline
Radiology Technician
Virginia Mason Franciscan Health
2024.04 - Current
Student in Radiologic Technology Program
Bellevue College
2023.07 - Current
Claim Manager, Worker's Compensation Adjudicator
Washington State Department Of Labor & Industries
2018.11 - Current
Injury Claims Associate
State Farm
2013.09 - 2018.10
Associate of Applied Science - Radiologic Technology
Bellevue College
Bachelor of Arts - Psychology Major, Sociology Minor
Central Washington University
Associate of Arts -
Tacoma Community College
High School Diploma -
River Ridge High School
- Registered Washington State X-Ray Technician (XT61523928)
- American Heart Association BLS Certified IMP234NBMSYT (ecard: 235418315844)
- Registered Journey Level Washington State Workers Compensation Claims Adjudicator
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