Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Diaz Novelle

Miami,FL

Summary

Detail-oriented Dental Billing Specialist with over two years of experience in insurance verification and claims management. Demonstrated proficiency in dental coding and accounts receivable, leading to improved billing accuracy and maximized collections. Expertise in front desk operations and patient coordination, implementing streamlined processes that enhance office efficiency. Recognized for strong problem-solving skills and effective communication, contributing to team success and practice growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dental Front Desk

Enjoy Dental
Miami, FL
11.2023 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Managed daily operations of a busy dental office.
  • Coordinated patient appointments and maintained scheduling software.
  • Organized patient records and ensured compliance with regulations.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Delegated work to staff, setting priorities and goals.

Dental Billing Specialist

Cano Dental
Miami, FL
10.2021 - 10.2023
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Processed insurance claims and submitted them electronically to the appropriate payer.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Generated periodic reports summarizing account balances and collection activities.
  • Analyzed financial data to identify trends in revenue cycles.
  • Provided support to other departments within the organization as needed.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Worked with team members and leadership to identify and develop process improvements.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Reconciled financial accounts using Denticon software.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.

Dental Assistant

DR. PEDRO CELESTINO AGUILERA CLINIC
La Habana, Cuba
03.2019 - 08.2021
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Ordered supplies necessary for daily operations of the practice.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.

Education

GED -

ICBP Victoria De Giron University
La Habana
02.2019

High School Diploma -

Juan Noyola Vazquez
La Habana
06.2015

Associate of Arts - Biology

Miami Dade College
Miami, FL

Skills

  • Claims Processing
  • Job Billing
  • Payment Posting
  • Proficient in Microsoft Office
  • Patient Services
  • Equipment Sterilization
  • Insurance Billing
  • Taking X-Rays
  • Dental Impressions
  • Proficient in Denticon and Open Dental
  • Excellent communication skills
  • Attention to detail
  • Fast Learner
  • Excellent Attitude
  • Friendly Demeanor
  • Fluent in Spanish
  • Computer Literacy
  • Patient scheduling
  • Insurance verification
  • Billing software
  • Customer service
  • Front desk operations
  • Team collaboration
  • Problem solving
  • Customer relations
  • Multitasking
  • Dental software (Denticon and Open Dental)

Certification

  • A college student, for a dental career.

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Dental Front Desk

Enjoy Dental
11.2023 - Current

Dental Billing Specialist

Cano Dental
10.2021 - 10.2023

Dental Assistant

DR. PEDRO CELESTINO AGUILERA CLINIC
03.2019 - 08.2021

GED -

ICBP Victoria De Giron University

High School Diploma -

Juan Noyola Vazquez

Associate of Arts - Biology

Miami Dade College

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Jennifer Diaz Novelle