Jennifer Dickey
Summary
Highly collaborative team oriented professional with 8 plus years in various fraud analysis and operations roles in financial industry. Self motivated, well organized professional with proven track record; ability to handle multiple tasks with delivery of objectives.
Overview
8
8
years of professional experience
Work History
Regulatory Compliance Officer
Citi
Jacksonville, FL
07.2023 - Current
- Appropriately assessed risk for the organization by conducting thorough monitoring reviews complying with applicable laws, rules and regulations and adhering to policy.
- Directly impacted area through shared responsibility in the successful delivery and completion of regulatory audits, providing necessary documentation and addressing any concerns raised by ICRM or auditors.
- Collaborated daily on calls with senior management, ICRM and cross-functional teams to develop cohesive strategies for achieving regulatory compliance objectives to meet MRA and sustainability.
- Monitored and assessed compliance risks associated with operational processes and procedures and identified gaps in existing compliance processes and recommended updates.
Fraud Operations/Suspicious Activity Reporting
Citi
Jacksonville, FL
08.2019 - 07.2023
- Successfully managed priorities being crossed trained in multiple processes simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Appropriately assesed risk demonstrating particular consideration in maintaining accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Developed, trained and quality checked new hires, increasing team knowledge and productivity.
- Participated in regular meetings with senior management to discuss risks and opportunities providing insights of operational efficiency.
Fraud Prevention Analyst
Citi
Jacksonville, FL
08.2016 - 08.2019
- Analyzed fraud trends through investigative research into fraud behavior and losses to determine the nature of fraud patterns.
- Streamlined internal communication to ensure timely escalation and resolution of potential fraud incidents through multiple organizational cross collaborations.
- Drove organizational change through collaboration with fraud policy and led department intiatives to increase staff awareness about common types of fraud schemes and account takeover through targeted training sessions.
Education
Associate Of Arts And Sciences - Public Safety Management
Florida State College At Jacksonville
Jacksonville, FL2015
Skills
- Critical Thinking
- Risk Assessment
- Quality Control
- Data Analysis
- Investigative reporting
- Fraud investigation
Timeline
Regulatory Compliance Officer
Citi
07.2023 - Current
Fraud Operations/Suspicious Activity Reporting
Citi
08.2019 - 07.2023
Fraud Prevention Analyst
Citi
08.2016 - 08.2019
Associate Of Arts And Sciences - Public Safety Management
Florida State College At Jacksonville