Jennifer Dillon
Administrative Assistant
Floral City,FL
Summary
Highly motivated professional with 20+ years of entrepreneurial and/or management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
25
25
years of professional experience
Work History
Veternarian Receptionist/CSR & Office-Flow Manager
River Region Animal Hospital
Crystal River, FL
05.2022 - Current
- Field phone calls from pet owners, answer questions and take messages for veterinarian.
- Maintain office, waiting room and exam rooms, keeping common areas clean and tidy.
- Triage incoming patients to determine treatment needs and urgency of care.
- Enter data from pet records and office visits into computer system using Evetpractice.
- Process new patients and update client records with key information using standardized registration systems and encrypted databases.
- Greet pet parents with warm smile and pleasantly ask for sign-ins upon arrival.
- Clean and disinfect exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Maintain current and accurate medical records for patients.
- Manage multi-line phone system and pleasantly greet patients.
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Transcribe phone messages and relay to appropriate personnel.
- Support office staff and operational requirements with administrative tasks.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Provided primary customer support to internal and external customers.
Owner/Operator
Dillon's Cinnamon Sticks Restaurant & Bakery
Inverness, FL
08.2011 - 10.2020
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed business and marketing plans and prepared monthly financial reports.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Set pricing structures according to market analytics and emerging trends.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Managed day-to-day business operations.
Owner/Operator
Dillon's Irish Pub
Inverness, FL
07.2009 - 10.2014
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Maintained expert knowledge of spirits companies and product offerings to easily discuss choices with customers and aid in selection.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Managed payroll, daily deposits and cost controls.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Coordinated with webmaster to develop website and create online advertisements.
Executive Assistant
Monterey Boats
Williston, FL
01.2007 - 06.2008
- Set up meeting and event logistics for senior management and updated calendars.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Crafted proposals and memos using desktop publishing and word processing software.
- Restocked office and break room supplies to maximize team productivity.
- Managed daily invoices, reports and proposals.
- Attended meetings and site locations to gather data for project work.
- Maintained timely and accurate oral and written technical reports of engineering activities.
- Organized specification set-up and drawing coordination, research and use of best practice documents.
Executive Assistant
Sealed Air Cryovac
Duncan, SC
05.1998 - 11.2006
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar for client appointments.
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Crafted proposals and memos using desktop publishing and word processing software.
- Restocked office and break room supplies to maximize team productivity.
- Managed daily invoices, reports and proposals.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
- Oversaw executive schedules for team of company leaders.
- Created PowerPoint presentations used for diverse business needs.
- Created newsletters to share company updates and events.
Education
Phase III Firefighter Interior/Exterior - Fire Prevention And Safety Technology
South Carolina Fire Academy
Spartanburg, SC2005
Associate of Science - Animal Science
North Carolina State University
Raleigh, NC1992
Skills
- Marketing tactics
- Labor relations
- Sales leadership
- Recruiting and hiring
- Customer relations
- Employee development
- Cash flow optimization
- Profit and loss analysis
- Staff Training
- Team Management
- Year-End Reconciliation
- Microsoft Publisher
AKC Board Member and show/trial enthusiasts
Active community member with our local American Kennel Club, help our community and youth learn responsible pet ownership and care.
Timeline
Veternarian Receptionist/CSR & Office-Flow Manager
River Region Animal Hospital
05.2022 - Current
Owner/Operator
Dillon's Cinnamon Sticks Restaurant & Bakery
08.2011 - 10.2020
Owner/Operator
Dillon's Irish Pub
07.2009 - 10.2014
Executive Assistant
Monterey Boats
01.2007 - 06.2008
Executive Assistant
Sealed Air Cryovac
05.1998 - 11.2006
Phase III Firefighter Interior/Exterior - Fire Prevention And Safety Technology
South Carolina Fire Academy
Associate of Science - Animal Science
North Carolina State University
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