Jennifer Dineen
Toledo
Summary
Dynamic Case Manager excelling in compassionate communication and meticulous records maintenance. Adept at critical thinking and problem-solving, I effectively coordinate client care and streamline processes, ensuring timely medical treatment and enhancing overall client satisfaction. Committed to maintaining data confidentiality and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Case Manager
Schuerger Shunnarah Trial Attorneys
09.2024 - Current
- Opening files, gathering initial information, and assessing the client's needs.
- Maintaining regular contact with clients, providing updates, and addressing their questions and concerns.
- Tracking case timelines, deadlines, and ensuring all necessary steps are taken.
- Organizing and maintaining case files, including medical records, police reports, and other relevant reports.
- Recognizing potential problems or delays and communicating them to the appropriate parties.
- Requesting, receiving, and managing medical records, bills, and related documentation.
- Ensuring clients receive appropriate medical treatment and coordinating appointments.
- Assisting with medical liens and other related financial matters.
- Preparing demand letters and other legal documents.
- Acting as a liaison between the client, medical providers, insurance companies, and the legal team.
- Opening and managing insurance claims.
- Handling sensitive client information with discretion and adhering to ethical standards.
Intake Specialist
Charles E. Boyk Law, LLC.
06.2022 - 09.2024
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Trained and supervised new intake staff to deliver high-quality client care.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant
Promedica Health System
04.2020 - 05.2022
- Apply compassion and respect to all patients in a healthcare setting
- Demonstrate proper phone etiquette
- Appropriately schedule patients to see one of the five providers in our office
- Demonstrate and multitask several office skills and tasks
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Environmental Services Housekeeper
Beaumont Hospital
10.2009 - 04.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Demonstrated flexibility in adapting to changing priorities or urgent situations.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Associate Of Applied Business - Office Administration Technology
Owens Community College
Perrysburg, OH05.2008
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Follow-up skills
- Records Maintenance
- Appointment Scheduling
- Patient Scheduling
- Multi-Line Phone Systems
- Scheduling appointments
- Microsoft Office
- Customer Service
- Maintaining Client Records
- Data Confidentiality
- Collaboration and Teamwork
- Attention to Detail
- Medical Records Review
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Case Manager
Schuerger Shunnarah Trial Attorneys
09.2024 - Current
Intake Specialist
Charles E. Boyk Law, LLC.
06.2022 - 09.2024
Medical Assistant
Promedica Health System
04.2020 - 05.2022
Environmental Services Housekeeper
Beaumont Hospital
10.2009 - 04.2020
Associate Of Applied Business - Office Administration Technology
Owens Community College
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