Jennifer Dinh
San Diego,CA
Summary
During my time at Wushiland, I learned a great deal throughout my working experience. I started at a young age with some prior experience from helping at my mom’s restaurant, where I wrapped egg rolls and prepared drinks. With the guidance of my employers, Bao Truong and Winnie Dinh, I was taught the ins and outs of running a franchise. I developed several valuable skills, including effective time management, handling cash, and consistently delivering high-quality beverages. I was appraised for training new team members and for the customer satisfaction I brought through personalized service and attention to detail. Overall, my experience at Wushiland was excellent and helped instill the strong work ethic I will carry into future careers.
Overview
1
1
year of professional experience
Work History
Boba Barista
Bao Troung & Winnie Dinh
7608 Linda Vista Rd #120, San Diego, CA 92111
03.2024 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Controlled line and crowd with quick, efficient service.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
N/A -
Patrick Henry High School
6702 Wandermere Dr, San Diego, CA 92120Skills
- Strong work ethic
- Cleanliness and organization
- Adaptability in Fast-paced environments
- Continuous learning mindset
- Boba tea knowledge
- Flexible schedule availability
- Positive attitude display
- Conflict resolution
- Food safety
- Friendly and outgoing
- Active listener
- Order taking
- FLUENT IN LANGUAGE
- Conversant in language
- Opening and closing duties
Languages
Vietnamese
Professional Working
Timeline
Boba Barista
Bao Troung & Winnie Dinh
03.2024 - Current
N/A -
Patrick Henry High School