Jennifer Dinsmore
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Behavioral Health Care Manager
Humana
Louisville, KY
10.2014 - 06.2024
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Provided direct clinical social work services to individuals and families in a mental health setting.
- Developed individualized service plans with clients to address their identified goals.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Provided crisis intervention services for clients experiencing acute distress.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Collaborated with community partners such as hospitals, schools, social service agencies, probation departments., to coordinate appropriate services for clients.
Case Manager Supervisor
Talbert House
Cincinnati, OH
08.2011 - 10.2014
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
Program Director
Laurel Springs, Inc
London, KY
02.2000 - 08.2010
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Developed training programs for new employees as well as existing staff members.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
Education
Master of Arts - Social Work
University of New England
Springfield, MA12-2015
Bachelor of Arts -
Sue Bennett College
London05-1997
Skills
- Person-centered planning
- Psychoeducation Delivery
- Relapse Prevention
- Family Support Coordination
- Suicide Prevention
- Multidisciplinary Collaboration
- Substance abuse treatment
- Behavioral assessment
- Mental health counseling
- Clinical Documentation
- Empathy Development
- Quality Improvement
- Professionalism
- Patient Education
- Decision-Making
- Active Listening
- Task Prioritization
- Mental health evaluations
Accomplishments
- Star awards for outstanding individual work with coworkers and clients
- Promoted to Supervisor at Talbert House
References
References available upon request.
Timeline
Behavioral Health Care Manager
Humana
10.2014 - 06.2024
Case Manager Supervisor
Talbert House
08.2011 - 10.2014
Program Director
Laurel Springs, Inc
02.2000 - 08.2010
Master of Arts - Social Work
University of New England
Bachelor of Arts -
Sue Bennett College