Jennifer Dippel
Fredonia,WI
Summary
Skilled Credit Manager able to administer credit in an accurate and effective manner. Possessing top strengths in data analysis, time management, process enhancement, and both verbal and written communication. Ready to bring 25+ years of experience to support financial and business needs at Sysco. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Market Credit and Collection Team Lead
Sysco SBS
Houston, TX
01.2020 - Current
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Negotiate settlements with customers when appropriate.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolve escalated customer inquiries in a timely manner while maintaining professionalism at all times.
- Analyze data related to customer accounts and develop reports summarizing trends or areas needing attention.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Conduct regular meetings with the collections team to ensure everyone is up-to-date on changes in policies or procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintain accurate records of collection activities, including contact notes, payment arrangements, and other correspondence with customers.
- Implement processes for escalating unresolved issues or complaints from customers.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Monitor daily operations of collection staff, ensuring that all procedures are followed correctly.
- Lead collection team in developing and executing strategies to increase customer payments and reduce delinquency.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Leveraged AS400, Excel and CORA reports skills to input and compile data gathered from various sources to drive enhancements that would help productivity within Credit team.
- Helped recommend Modifications to existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Help with various projects to enhance Credits collection ability, and bring focus to areas of improvement that would drive efficiencies in credit. Such as :
- P2P enhancements recommendations to help it run as it should.
- Broken promise to pay Report to send to senior leaders monthly
- training on release host with omni
- errors on ship to maintenance screens and out of sync issues in sus.
- any reports in As400, CORA or 360 that are needed on the fly to address issues.
- created OBCL report to track North Market. - Omni Channel Project participant. - Nashville Disaster recovery project when Tornado hit. - SME for FTR conversion in Canada. - Assist with Year end Bad Debt process for all of Credit.
Credit Analyst
Sysco SBS
Houston, TX
02.2019 - 12.2019
- Recorded information about customers' financial status and collections status efforts.
- Reviewed customer accounts and identified delinquent payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Advised delinquent customers on strategies for debt repayment.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Developed policies and procedures related to credit collections activities.
- Developed collection methods to achieve or exceed company financial goals.
- Monitored overdue accounts using automated information systems.
- Prepared reports summarizing collections activities for management review.
- Established contact with delinquent customers via telephone, email, or written communication.
- Evaluated current collection processes for effectiveness and recommended improvements as needed.
- Participated in daily meetings to discuss strategies for improving collections performance.
- Ensured compliance with applicable laws and regulations governing consumer debt collection practices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Updated billing procedures to improve overall efficiency and reduce accounts receivable.
- Initiated legal action against delinquent customers when appropriate.
CREDIT MANAGER
Sysco
Jackson, WI
07.1998 - 02.2019
- Interfaced with customers to bring accounts current with suitable repayment plans
- Submitted delinquent accounts to collections department or outside resources
- Disseminated information regarding cash flow to appropriate stakeholders, enabling decisions for credit risk policy adjustments
- Identified possible issues with credit systems and monitoring by streamlining processes ahead of time
- Managed all reporting, documentation and recordkeeping requirements for department
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations
- Reviewed accounts for signs of fraud and non-payment issues
- Determined resources required to achieve successful software conversion and validation upgrade
- Kept fully updated on current regulatory environment and made proactive adjustments to meet changing requirements
- Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues
- Created standard operating procedures and delivered training to credit personnel to improve operational efficiency
- Completed ongoing professional training to facilitate accurate and productive credit management
- Worked with management to evaluate credit strategies and develop improvements
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents
- Gathered information related to assessment of annual bad debt to carry out in-depth reviews
- Assessed customer credit files regularly to review receivables
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Placed customer accounts on hold when payments were past due
- Requested financial documents from customers
- Conducted credit reviews on corporations to assess financial conditions.
Education
Some College (No Degree) - Engineering Technology
Milwaukee School of Engineering
High School Diploma -
Kewaskum High School
Skills
- Proficient with AS400
- CORA
- Excel
- Word
- Research and due diligence
- Policy development
- Credit analysis
- Credit evaluations
- Financial Reporting
- Credit and Collections
- Cross-Functional Collaboration
- Root Cause Analysis
- Decision-Making
- Motivational Leadership
- Workflow Optimization
- Multitasking and Organization
- Phone and Email Etiquette
- Report Writing
- Strategic Planning
- Policy Development
- Project Management
Activities
- Member of NACM/WCA
- WCA/NACM Group Leader 2007, 2009, 2010
- I was the NACM/WCA Group Lead in 2007, 2009, 2010. The group leads are voted by the group. They foster safe discussion on accounts within NACM, guidelines.
Accomplishments
- Above Target on FY21 CMP
- Exceeds Expectations on FY22, and FY23 CMP
- Recognized on Credit Leadership calls for assistance in various credit enhancements
Affiliations
- I'm an avid camper that loves the outdoors. Hiking, biking and a good camp fire are all ways to melt the stress of the weeks away.
- I have a small garden that I tend to all summer. It's so gratifying to see my family reap the rewards of my small but effective garden. Recently I have dabbled in canning and preserving foods that I have harvested.
Timeline
Market Credit and Collection Team Lead
Sysco SBS
01.2020 - Current
Credit Analyst
Sysco SBS
02.2019 - 12.2019
CREDIT MANAGER
Sysco
07.1998 - 02.2019
Some College (No Degree) - Engineering Technology
Milwaukee School of Engineering
High School Diploma -
Kewaskum High School
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