Jennifer Dippold
Ozark,AL
Summary
Professional administrative support specialist for over 18 years prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
20
20
years of professional experience
Work History
Secretay/Receptionist of Admissions
Wallace Community College
03.2025 - Current
- Manage scheduling and calendar coordination for the executive team.
- Facilitate communication between departments to streamline operations.
- Organized and maintained filing systems for efficient document retrieval.
- Evaluate high school transcripts.
- Assist students with filling out applications, change of majors, and graduation applications.
- Answer the multi-line phone system, and enthusiastically greet callers.
- Prepare professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Contribute to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Oversee inventory of office supplies, ensuring availability and cost-efficiency.
Patient Service Representative
Flowers Hospital-Family Medicine Medical Drive
02.2021 - 02.2025
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Collaborated with healthcare teams to streamline patient intake processes and enhance service delivery.
- Trained new staff on customer service protocols and system navigation for improved efficiency.
- Resolved patient concerns by providing accurate information and support, ensuring high satisfaction levels.
- Developed training materials for staff onboarding, promoting consistency in service quality across departments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Representative/Clinic Surgery Scheduler
Eye Surgical Associates
02.2018 - 02.2021
- Rescheduled appointments while providers were out, communicated with patients daily, and confirmed arrival times for surgeries
- Emailed surgery schedules to the Surgery Center, compiled the surgery files needed, and delivered them to the Surgery Center
- Verified insurance policies
- Ordered cornea tissue from the Alabama Eye Bank
- Facilitated patient check-in processes, ensuring efficient handling of appointments and inquiries.
- Managed patient records and scheduling using electronic health record systems to enhance operational flow.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Trained new staff on office protocols and patient interaction techniques, fostering a supportive team environment.
Patient Representative
Dothan Specialty Clinic
10.2008 - 10.2012
- Checked in and checked out patients while answering phone calls and helping patients when they walked in
- Verified insurance benefits, collected copays/deductibles, and maintained a cash drawer while calculating daily deposits
- Answered phone calls and directed them where they needed to go, scheduled appointments, and took detailed messages
- Handled and organized correspondence and scanned it into the computer or faxed it where it needed to go
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
Patient Representative
Eye Center South
05.2006 - 10.2008
- Checked in and checked out patients while answering phone calls and helping patients when they walked in
- Verified insurance benefits, collected copays/deductibles, and maintained a cash drawer while calculating daily deposits
- Answered phone calls and directed them where they needed to go, scheduled appointments, and took detailed messages
- Handled posting payments from insurance companies
- Facilitated patient inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Coordinated insurance verification processes to ensure timely approvals for treatments.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance.
- Collaborated with medical staff to streamline appointment scheduling and reduce delays.
- Trained new staff on operational procedures and patient interaction protocols to enhance service quality.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
Education
High School Diploma -
Headland High School
Headland, AL05-2002
Associate of Science - General Studies
Wallace Community College
Dothan, AL12-2004
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretay/Receptionist of Admissions
Wallace Community College
03.2025 - Current
Patient Service Representative
Flowers Hospital-Family Medicine Medical Drive
02.2021 - 02.2025
Patient Representative/Clinic Surgery Scheduler
Eye Surgical Associates
02.2018 - 02.2021
Patient Representative
Dothan Specialty Clinic
10.2008 - 10.2012
Patient Representative
Eye Center South
05.2006 - 10.2008
High School Diploma -
Headland High School
Associate of Science - General Studies
Wallace Community College