Jennifer Dirks
Marion,IA
Summary
Focused and dedicated Analyst with exceptional work ethic and proven strengths in work management support. Persistent and resourceful problem solver with excellent research and communication skills. Versed in developing Standard Operating Procedures and training materials to promote adherence to quality standards.
Overview
18
18
years of professional experience
Work History
Quality Assurance Analyst
Toyota Financial Services
10.2017 - 03.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Communicates thoroughly with Leadership on trends that are not in compliance with Standard Operating Procedures that are set in place.
Credit Dispute Resolution II
Toyota Financial Services
08.2016 - 10.2017
- Responded to team member escalated question as subject matter expert.
- Composed presentations and reports for Management.
- Served as leader and mentor to new and tenured team members.
Administrative Assistant II
Toyota Financial Services
06.2015 - 08.2016
- Assisted various Administrative teams with escalations- Cashiering, Exchange, Credit Disputes, Processing, Transfers, Mailroom.
- Scheduled and conducted department meetings.
- Handled invoices and check approvals for Management.
Credit Dispute Research Analyst
Toyota Financial Services
08.2006 - 06.2015
- Investigate and respond to credit bureau disputes received either through e-Oscar portal or from the customer.
- Trained new team members to the department and created training materials.
- Assisted in writing Standard Operating Procedures for various credit dispute research activities.
Repossession Specialist
Toyota Financial Services
10.2004 - 08.2006
- Completed default billing statement and cancelled ancillary vehicle warranties.
- Responded to customer inquiries and provided detailed account information.
- Facilitated auction transportation and worked with auction on vehicle sales.
Education
Bachelor of Arts - Business Administration And Management
Mount Mercy College
Cedar Rapids, IASkills
- Excellent problem solving and training skills working independently in team environment
- Experienced in Microsoft, Adobe, Salesforce, PACER, e-Oscar, Credit Screener
- Excellent verbal and written communication skills
Timeline
Quality Assurance Analyst
Toyota Financial Services
10.2017 - 03.2023
Credit Dispute Resolution II
Toyota Financial Services
08.2016 - 10.2017
Administrative Assistant II
Toyota Financial Services
06.2015 - 08.2016
Credit Dispute Research Analyst
Toyota Financial Services
08.2006 - 06.2015
Repossession Specialist
Toyota Financial Services
10.2004 - 08.2006
Bachelor of Arts - Business Administration And Management
Mount Mercy College
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