Jennifer DiSilvio

• Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
• Offered community resource guidance to clients to meet family needs for assistance.
• Consulted with other professionals to gain insight and advice and build a strong network within the organization.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Facilitated support groups and workshops to provide valuable services to clients.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
• Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.

Worked with management team to develop and implement massage protocols and procedures.

Developed and maintained positive relationships with clients through professional communication and follow-up to increase patient satisfaction.

Evaluated client conditions to recommend appropriate massage therapy interventions.

Developed customized massage programs to meet unique requirements.

Trained other staff members in hospital and department protocols.

• Established clear boundaries with clients, maintaining ethical practice standards while preserving therapeutic relationship.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.

• Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
• Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
• Facilitated support groups and workshops to provide valuable services to clients.
• Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
• Maintained detailed case notes, documenting progress toward goals and critical incidents for accurate reporting.
• Responded to crises and emergencies to provide immediate assistance to persons in need.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Researched new techniques to stay up to date with trends and developments in the massage therapy industry.
• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Developed continuing education manuals
• Wrote for Massage Magazine
• Taught multiple continuing education classes as a Nationally Certified Massage Educator
• I was recognized as an expert in my field and awarded the AMTA Humanitarian Award in 2022.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Maintained accurate client records for effective treatment planning and progress tracking.
• Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
• Assisted clients in understanding the benefits of massage therapy to provide education on self-care techniques.
• Trained other staff members

• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.