Jennifer Dixon

• Managed a multi-million dollar incentive program for technicians, focusing on improving customer experience and streamlining operations throughout platform modification and modernization efforts.
• Facilitated project planning and execution through Smartsheets, Jira, and Confluence, ensuring adherence to timelines and budget constraints while supporting operational frameworks and SLAs.
• Achieved improved forecasting performance and decision-making through effective data analysis with Excel and Power BI. Resolved issues and implemented system enhancements to drive operational improvements.
• Executed effective budget management and streamlined vendor contract processes through collaboration with procurement, accounts payable, and finance teams. Delivered impactful executive presentations leveraging PowerPoint, Google Slides, Excel, and Adobe tools.
• Led cross-functional teams to deliver complex telecommunications projects on time and within budget.
• Developed project plans, ensuring alignment with organizational goals and stakeholder expectations.

Accomplishment: Led end-to-end product management and go-to-market execution for SMART Referral, an omnichannel telecom and e-commerce platform supporting $88M+ in annual revenue, 477K+ referrals, and 249K+ conversions.

• Coordinated project management for network transformation and construction activities, collaborating with engineering and field teams to maintain compliance with established timelines and SLAs.
• Facilitated communication and coordination between engineering vendors and field teams while implementing process improvements for optimal network performance.
• Created comprehensive executive presentations and reports, leveraging advanced software tools to streamline communication and decision-making processes.
• Directed rollout of PAA portal to streamline property access workflows, reducing turnaround time from 30 days to 2 days and facilitating increased contract revenue.

Accomplishment: Led the design and enterprise rollout of the PAA Portal, automating property access workflows to accelerate network build approvals, driving down the turnaround timeframe from 30 days to 2 days, leading to an increase in $5M of contact revenue over 2 years.

• Conducted operational analysis and administrative assistance to drive project success in telecommunications and broadband initiatives.
• Coordinated cross-functional team meetings to enhance communication and project alignment.
• Analyzed project performance metrics to identify inefficiencies and recommend process improvements.

Accomplishment: Directed multi-state communications and process transformation efforts supporting large-scale copper-to-fiber migrations, achieving 97% completion while improving operational efficiency, reducing risk, and guiding customers through complex network transitions.