Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer D. Jeffries

Houston

Summary

Motivated and detail-oriented professional with over 10 years of experience in customer service, sales, and project management. Skilled at building strong working relationships, managing multiple priorities, and delivering exceptional results. Proven ability to lead teams, streamline processes, and enhance operational efficiency.

Demonstrates strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to excellence.

Overview

11
11
years of professional experience

Work History

Adoption Coach

SAAM
11.2024 - Current
  • Provided direct end-user support to newly trained physicians and nurses in hospital departments to facilitate the introduction to the new system
  • Cerner outpatient go live and end-user training support
  • Deliver educational materials in person and virtually for federal projects, providing additional training support to participants as needed and promptly addressing questions and concerns
  • Monitor and review the progress of end-user training by using questionnaires and through discussions with organizational managers and
  • Identify, resolve, and report solution status, risks, and issues to client and project leadership
  • Consult with Oracle clients to deliver consulting services
  • Consult with clients on comprehensive service line workflows, include current state and future state, and work with client to map out stop-startcontinue processes to determine how the system will be designed and tested

Marketing Director in Sales

Jen & Juice Cold-Pressed Juicery LLC
02.2019 - Current
  • Established brand awareness through targeted marketing campaigns
  • Conducted data analysis to optimize sales strategies
  • Coordinated logistics for events and customer engagements
  • Audited operations, ensuring alignment with business goals and compliance standards

Executive Project Manager

Jeffries Commercial Cleaning LLC
03.2017 - Current
  • Oversaw project planning, execution, and evaluation for commercial cleaning contracts
  • Managed scheduling, auditing, and client communication to ensure high-quality service
  • Trained staff on operational systems and compliance regulations
  • Streamlined office inventory and procurement processes, reducing costs by 15%

Assistant Lead

CIBT
11.2022 - 11.2024
  • Managed complex projects, ensuring timely delivery and alignment with client expectations
  • Conducted market research and data analysis to guide strategic decision-making
  • Trained and mentored team members to enhance performance and compliance with company policies
  • Developed and implemented operational procedures to improve efficiency and customer satisfaction
  • Collaborated with cross-functional teams to streamline workflows and improve project outcomes
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Advanced Medical Support Assistant

Michael E. DeBakey VA Medical Center
11.2017 - 08.2019
  • Supported veterans by managing medical records, scheduling appointments, and coordinating care
  • Utilized advanced databases to ensure accurate and secure data entry
  • Provided compassionate assistance to patients in crisis, linking them to appropriate resources

Executive Administrative Assistant

Horne LLP
04.2014 - 11.2017
  • Organized and supported high-level meetings and events for upper management
  • Managed travel arrangements and expense reports for executives
  • Improved timekeeping standards, enhancing payroll accuracy and reducing errors

Education

Keystone Training -

Full Potential for Administrative Assistants
01.2016

Keystone Leadership Training - undefined

Leadership for Administrative Assistants
01.2015

Associate of Health Care Administration - undefined

Kaplan University
12.2009

Skills

  • Cerner Consultant
  • Ambulatory, Acute
  • FirstNet, CapMan
  • Revenue Cycle
  • AppBar
  • Cerner Trainer
  • EMR Systems
  • Advanced Microsoft Office (Word, Excel, PowerPoint, Access, Publisher)
  • Data Analysis and Reporting
  • Leadership and Team Development
  • Strategic Planning and Negotiation
  • Conflict Resolution and Communication
  • Cerner and PowerChart Trained

Timeline

Adoption Coach

SAAM
11.2024 - Current

Assistant Lead

CIBT
11.2022 - 11.2024

Marketing Director in Sales

Jen & Juice Cold-Pressed Juicery LLC
02.2019 - Current

Advanced Medical Support Assistant

Michael E. DeBakey VA Medical Center
11.2017 - 08.2019

Executive Project Manager

Jeffries Commercial Cleaning LLC
03.2017 - Current

Executive Administrative Assistant

Horne LLP
04.2014 - 11.2017

Keystone Leadership Training - undefined

Leadership for Administrative Assistants

Associate of Health Care Administration - undefined

Kaplan University

Keystone Training -

Full Potential for Administrative Assistants

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Jennifer D. Jeffries