Jennifer Dobbins
Stone Mountain,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Paralegal
Clark & Washington PC
Atlanta, GA
05.2024 - 06.2024
- Provided administrative support such as answering phones or scheduling appointments.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Participated in client interviews, observed questioning process and documented information.
Accounts Receivable Representative
Partners Professional Temp Agency
Atlanta, GA
03.2024 - 05.2024
- Monitored customer accounts to ensure payment terms are met.
- Generated invoices and credit memos on a daily basis.
- Assisted customers with billing inquiries via phone or email correspondence.
Customer Service Representative
Elevance Health (Wipro)
Atlanta, GA
08.2023 - 12.2023
- Performed duties such as maintaining patient records.
- Researched discrepancies between submitted forms and available records to ensure compliance with regulations.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
Customer Service Representative
Delta Dental (Wipro)
Atlanta, GA
12.2022 - 08.2023
- Verified patient information and insurance coverage in medical records systems.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Conducted research related to claim denials, rejections, and underpayments.
- Ensured compliance with HIPAA guidelines regarding patient privacy protection.
Customer Service Representative
Best Buy, Home Theater and Computers (Wipro)
Atlanta, GA
12.2019 - 12.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed and delivered interactive presentations, lectures, and workshops on customer service topics.
- Mentored new hires on best practices for providing excellent customer service.
Education
Associate of Arts - Business Administration And Management
American Intercontinental University Atlanta
Atlanta, NE10-2011
Skills
- Client Support
- Schedule Management
- Staff Training
- Professionalism
- Customer Relationship Management (CRM) proficiency
- Databases: Oracle, MongoDB
- Healthcare Billing Procedures
- Claims review
- Data Entry
- MS Office
- Bankruptcy law
Timeline
Paralegal
Clark & Washington PC
05.2024 - 06.2024
Accounts Receivable Representative
Partners Professional Temp Agency
03.2024 - 05.2024
Customer Service Representative
Elevance Health (Wipro)
08.2023 - 12.2023
Customer Service Representative
Delta Dental (Wipro)
12.2022 - 08.2023
Customer Service Representative
Best Buy, Home Theater and Computers (Wipro)
12.2019 - 12.2022
Associate of Arts - Business Administration And Management
American Intercontinental University Atlanta
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