Jennifer Dobbs
Savannah,GA
Summary
Very motivated professional, experienced in coordinating medical records, management of busy units via communication with MD's and RN's and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry, organization, both verbal and written communication, and professionalism. Attached, see letters of recommendation.
Overview
16
16
years of professional experience
Work History
Unit Clerk, Patient Care Tech
St. Joseph'sCandler
Savannah, GA
02.2018 - Current
- Implemented accurate and thorough methods of filing patient charts, while maintaining HIPAA guidelines.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Assisted staff in emergencies by promptly contacting appropriated ancillary staff and physicians.
- Charted vital signs and added telemetry strips to charts.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Delivered clerical support by handling range of routine and special requirements.
ED Tech/Unit Clerk
Norton Healthcare
Louisville, KY
09.2014 - 09.2017
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Delivered clerical support by handling range of routine and special requirements.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
Patient Registration
Norton Healthcare
Louisville, KY
07.2009 - 09.2014
- Worked night shift, independently registering patients, setting up transfers from outside facilities, placing ED patients in appropriate beds in coordinating units.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient record via Carelink and EPIC
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
Student Loan Specialist
American Construction Training
Dothan, AL
03.2008 - 02.2009
- Provided financial aid counseling to enrolled and prospective students.
- Processed approximately 75 account payments per month.
- Worked closely with former students and co-signers to devise repayment plans which would fit all parties needs. Setting up online accounts with Sallie Mae and completing monthly payments for former students, to ensure prompt payment.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
PCA/Inpatient Unit Clerk
Norton Healthcare
Louisville, KY
06.2002 - 03.2005
- Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Input of post operative Physician orders, ensuring accurate and prompt data input.
- Interacting with multiple physicians, nurses, and families to ensure positive, cohesive care is given to all patients.
- Provided patient care for multiple post operative patients, including ADL's, vital signs, and exercising.
Education
Associate of Arts - Nursing Science
Jefferson Community And Technical College
Louisville, KYNo Degree - Nursing Core With Psychology And Women's Focus
University of Louisville
Louisville, KYNo Degree - Nursing Core Courses
Eastern Kentucky University
Richmond, KYSkills
- Detail-Oriented
- Verbal and Written Communication
- Critical Thinking
- Problem Solving
- Data Entry Software
- Independent yet team coworker
- Medical Charting
- Organization and Time Management
- Administrative Tasks
- BLS Certified
- Relationship Building
Timeline
Unit Clerk, Patient Care Tech
St. Joseph'sCandler
02.2018 - Current
ED Tech/Unit Clerk
Norton Healthcare
09.2014 - 09.2017
Patient Registration
Norton Healthcare
07.2009 - 09.2014
Student Loan Specialist
American Construction Training
03.2008 - 02.2009
PCA/Inpatient Unit Clerk
Norton Healthcare
06.2002 - 03.2005
Associate of Arts - Nursing Science
Jefferson Community And Technical College
No Degree - Nursing Core With Psychology And Women's Focus
University of Louisville
No Degree - Nursing Core Courses
Eastern Kentucky University
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