Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Dobbs

Greenville,SC

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

20
20
years of professional experience

Work History

Store Manager

Francesca's Boutique
Greenville, SC
04.2021 - Current
  • Maintained accurate records of employee performance reviews.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Sales Team Manager

Belk Department Store
Greenville, SC
04.2018 - 04.2021
  • Created monthly reports that tracked key performance indicators such as customer acquisition rate, revenue growth, and customer retention rate.
  • Developed and implemented sales strategies to increase customer satisfaction and loyalty.
  • Assisted in resolving customer complaints by working closely with the customer service department.
  • Organized weekly one-on-one meetings between reps and managers to evaluate progress towards goals.
  • Conducted regular meetings with the sales team to review goals, discuss challenges, and strategize for upcoming campaigns.
  • Developed incentive programs for employees to motivate them to reach their targets each month.
  • Managed a team of 40+ sales representatives, providing feedback on performance and coaching when needed.
  • Trained new hires on company policies, procedures, and processes related to sales operations.
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Executed strategic sales plans to expand customer base and revenue.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Supported sales team members to drive growth and development.
  • created impactful visuals, and changed them as frequently as possible, ensuring "newness" for the regular guest.
  • Created schedules based the best talent for the departments, and covering peak traffic times to drive the highest sales.
  • Worked weekends, holidays, and overnight as business needed.
  • Planned, lead, and executed successful inventories with minimal loss results.
  • Recruited and hired holiday/seasonal staff, as well as onboarded and trained them.
  • Oversaw merchandising, visuals, fulfillment team, truck team, loss prevention team, at various times as business needed.
  • Lead the companies highest ranking (number 1 spot) fulfillment rate during Covid-19 quarantine, working only with an executive team of 7 people.

Operations Manager/Assistant Store Manager

Old Navy
Greenville, SC
08.2016 - 04.2018
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Tracked and replenished inventory to maintain par levels.
  • Measured and reviewed performance via KPIs and metrics.
  • Collaborated with team leaders on quality audits.
  • Managed scheduling, training and inventory control.
  • Delegated work to staff, setting priorities and goals.

Education

Visual Merchandising

Western Carolina University
Cullowhee, NC

Skills

  • Work Planning and Prioritization
  • Leadership Development
  • Sales Strategies
  • POS Systems
  • 20 years of retail managment
  • Store operations oversight
  • Promotional planning
  • Team Development
  • Customer Service Management
  • Retail Inventory Management
  • Shift Scheduling
  • Payroll Management
  • Talent Recruitment
  • Employee Training
  • Store Merchandising
  • Flexible Schedule
  • Marketing and Promotions

Timeline

Store Manager

Francesca's Boutique
04.2021 - Current

Sales Team Manager

Belk Department Store
04.2018 - 04.2021

Operations Manager/Assistant Store Manager

Old Navy
08.2016 - 04.2018

Visual Merchandising

Western Carolina University

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Jennifer Dobbs