Jennifer Dodson
Culpeper,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Senior Billing Specialist and Senior CPhT
Family Care of Remington
09.2016 - Current
- Enhanced job performance by learning new tools and best practices.
- Contributed to process improvements by suggesting ideas and executing agreed solutions.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Generated specialized reports highlighting billing trends and pinpointing improvement opportunities.
- Negotiated payment plans with delinquent clients, minimizing losses while maintaining positive customer relationships.
- Maintained detailed records of all transactions, ensuring accuracy in financial reporting and compliance with relevant regulations.
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured and compounded medications following standard procedures.
Senior Customer Service Representative
Rappahannock National Bank
09.2000 - 01.2025
- Supported team with backup assistance during peak demand and staffing issues.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
Senior Medical Assistant
Blue Ridge Cardiology
11.2010 - 01.2013
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Ensured seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Efficiently managed medical records, ensuring confidentiality.
- Boosted workflow efficiency by optimizing processes.
- Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
- Ensured accurate records by obtaining comprehensive health data during pre-visits.
Unit Patient Care Technician
Fauquier Hospital
06.2007 - 11.2010
- Monitored patient progress, ensuring no complications.
- Ensured diligent monitoring to swiftly address any irregularities.
- Reduced risk of infection through strict adherence to sterilization protocols when handling medical equipment and supplies.
- Streamlined documentation processes by accurately recording patient information in electronic health records systems.
- Contributed to team collaboration by effectively communicating with nurses, doctors, and other healthcare professionals regarding patient needs.
- Mentored new Unit Patient Care Technicians by sharing knowledge and providing guidance as they navigated their roles within the healthcare team.
- Participated in ongoing training sessions to enhance professional skills and stay up-to-date on the latest industry standards and best practices.
- Maintained accurate patient charts and medical records.
Dialysis Technician
Fresenius Medical Center
01.2005 - 06.2007
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
Education
Associate of Arts And Sciences - General Studies
Germanna Community College
Locust Dale, VA12-2018
Skills
- Accurate data entry
- Professionalism and ethics
- Adaptability to change
- Customer service
- Efficient time management
- Multitasking and organization
- Teamwork
- Time management
- Problem-solving abilities
- Reliability
- Attention to detail
Timeline
Senior Billing Specialist and Senior CPhT
Family Care of Remington
09.2016 - Current
Senior Medical Assistant
Blue Ridge Cardiology
11.2010 - 01.2013
Unit Patient Care Technician
Fauquier Hospital
06.2007 - 11.2010
Dialysis Technician
Fresenius Medical Center
01.2005 - 06.2007
Senior Customer Service Representative
Rappahannock National Bank
09.2000 - 01.2025
Associate of Arts And Sciences - General Studies
Germanna Community College
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