Jennifer Doffing
Hillman,MN
Summary
Reputable Office Professional offering over 10 years’ experience in the clerical field, and 10 years in various management roles. Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced environment. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
Work History
Operations Manager, Office Manager, EDI Coordinator, Order Fulfillment, Shipping Manager
Payload Group LLC.
Elk River, MN
08.2018 - 11.2023
- Solid experience with Microsoft Office, particularly Microsoft Excel, Word, Outlook, and Google Docs
- Provided support duties to the President
- Ran the day-to-day operations of the Company including all office administration duties, order fulfillment, order production, inventory levels, shipping and receiving for the company
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built strong operational teams to meet process and production demands.
- Delegated work to staff, setting priorities and goals.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collaborated with team leaders on quality audits.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Hired and onboarded team members to meet immediate and expected demand.
- Collaborated with others to discuss new opportunities.
EDI Coordinator, Order Fulfillment, Shipping Manager
The Coin-Tainer Company LLC.
Elk River, MN
10.2012 - 01.2018
- Received, organized, analyzed, and communicated regarding customer orders received
- Oversaw the order fulfillment process including order entry, production, assembly, administration, and shipping
- Assisted with monitoring and communication of inventory levels
- Ensured EDI documents were sent and received according to the timeframes required in pertinent customer compliance guides
- Assisted with EDI testing and trading partner implementation initiatives
- Provided support duties to the organization as needed
- Solid experience with Microsoft Office, particularly Microsoft Excel, Word, Outlook, and Google Docs
- Ability to manage multiple projects/tasks at one time while having a keen eye for detail
- Familiar with standard concepts, practices, and procedures within the industry
- Reported to the plant Operations Manager on progress of the shipments and orders
- Worked alongside Office Reception, Bookkeeping and Program Manager
- Coordinated with the Production and Scheduling Manager, as well as the production staff
- Oversaw orders from beginning to end
- Invoiced all orders averaging 300 per week
- Maintained the Electronic/manual filing system
- Supervised shipping department, providing a daily shipping log and schedule.
Education
High School Diploma -
Milaca High School
Milaca, MN01-2002
Some College (No Degree) - Ornamental Horticulture
Central Lakes College
Brainerd, MNSkills
- Effective multi-tasker
- Time management
- Excellent communication skills
- Team Leadership
- Filing and Data archiving
- Meticulous attention to detail
- Interacts effectively with executives, co-workers, sales teams, and management
- Customer Service
- Organizational Management
- Document Control
- Logistics Oversight
- Labor Relations
- Inventory Management
- Workflow Optimization
- Production
- Team Building/Leadership
- Inventory Control
- Employee Motivation
- Project Management
- Schedule Oversight
- Decision-Making
- Staff Training
- Invoice Processing
- Workforce Management
- Troubleshooting and Problem Solving
- Staff Management
References
References available upon request.
Timeline
Operations Manager, Office Manager, EDI Coordinator, Order Fulfillment, Shipping Manager
Payload Group LLC.
08.2018 - 11.2023
EDI Coordinator, Order Fulfillment, Shipping Manager
The Coin-Tainer Company LLC.
10.2012 - 01.2018
High School Diploma -
Milaca High School
Some College (No Degree) - Ornamental Horticulture
Central Lakes College
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