JENNIFER DOLAN
Nashville,TN
Summary
Experienced talent acquisition and recruiting leader with a demonstrated track record of managing recruiting strategies and developing recruiting plans with internal stakeholders. Strong leadership and organizational building skills that establish a culture of continuous improvement and results through operational excellence, performance management and customer satisfaction. Strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.
Overview
18
18
years of professional experience
Work History
Talent Acquisition Manager
Amazon
03.2022 - Current
- Identified and created recruitment and hiring demand performance metrics and data to analyze trends, drive change, and assess progress.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Liaised between multiple business divisions to improve communications.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Managed recruitment team and trained and mentored new advisors.
- Designed, developed and implemented successful recruitment process to fill more than 1500+ vacancies each year.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Set and conveyed recruitment goals to downstream staff.
- Collaborated with HR leadership regarding candidate salary determinations.
Senior Client Lead Recruiter
Amazon
02.2020 - 04.2022
- Partnered with hiring teams to build effective sourcing, assessment and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment.
- Recommended ideas and strategies related to recruitment that contributed to long-range growth of the company, implemented new processes and refined standard process for recruiting in order to deliver the highest quality of results for the customer.
- Created sourcing strategies and workback plans based on headcount demand and partnered with sourcing team and business stakeholders on path to green.
- Trained junior recruiters in interviewing, recruiting and onboarding strategies.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Filled ~500 roles in 2-years.
Division Director
Robert Half
10.2019 - 02.2020
- Producing leadership role in the Robert Half Finance & Accounting permanent placement division.
- Provide sales leadership and strategic direction for a team of 3 Recruiting Managers.
- Recruited talented individuals bringing accounting and finance skills to local employers.
- Promoted company by giving exciting and dynamic presentations to customers via in person meetings and presenting at local and national accounting and finance affiliation conferences.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Regional Vice President
Robert Half
01.2015 - 10.2019
- Manage annual revenues of $33 million in the Nashville, Cool Springs, Chattanooga and Knoxville markets.
- Provide sales leadership and strategic direction for a team of 12 sales leaders and 40+ Staffing and Recruiting Managers.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw business-wide changes to modernize procedures and organization.
Metro Market Manager
Robert Half
08.2010 - 12.2015
- Responsible for leading the Nashville market (Nashville and Cool Springs) with annual revenues of $21 million.
- Provided sales leadership and strategic direction for a team of 6 sales leaders and 20+ Staffing and Recruiting Managers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Traveled to customer sites to demonstrate service, answer questions and close contracts.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Branch Manager
Robert Half
05.2008 - 07.2010
- Responsible for leading the Nashville Downtown Branch with annual revenues of $4 million.
- Producing leadership role with management responsibilities.
- Provided sales leadership and strategic direction for a team of 3 sales leaders and 15+ Staffing and Recruiting Managers.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
Division Director/OfficeTeam
Robert Half
02.2006 - 04.2008
- Led the OfficeTeam division in Nashville and team of 3+ Staffing Managers.
- Producing leadership role performing the day-to-day activities alongside team including sales, recruiting and job order management.
- Lead daily and weekly meetings to discuss and optimize strategies.
- Trained staff and provided successful techniques to improve overall service to customers.
Education
Bachelor of Science - Major - Broadcast Journalism
Belmont University
Nashville, TNSkills
LEADERSHIP DEVELOPMENT AND PERFORMANCE MANAGEMENT
- Drive and deploy performance management strategies to support the successful execution of company goals
- Foster collaborative team environment with a strong service oriented culture to ensure efficient, effective, quality driven service to internal customers
- Highly effective in verbal and written communication specifically with conflict resolution, coaching, training and development
- Strong analytical and problem solving, decision making and relationship skills as it relates to performance management
- Highly skilled in developing next level of leaders by effectively delegating management activities, encouraging stretch goals and coaching on leadership approach
- Experience with monitoring and reporting KPI and performance measures while holding leaders and team accountable for activity and results
- Ability to assess and identify key areas for development and improvement with team and individual performance
- Experience in conducting performance reviews on a monthly and annual basis to set objectives and development plans
- Ability to interpret employees’ behaviors and motivators to coach and develop
RECRUITING AND HIRING
- Extensive experience developing high performing recruiting teams by attracting, recruiting, leading, motivating, coaching, training and developing staff at all levels
- Experience in maintaining a pipeline of talent for various geographies and positions
- Experience in developing and implementing recruitment strategies that produce qualified hires
- Highly effective negotiator and candidate closer
BUSINESS OPERATIONS
- Extensive experience in business operations in the staffing industry
- Ability to multi-task and adapt to changing priorities in a dynamic business environment and to continually reprioritize to focus on key initiatives
- Ability to provide strategic and tactical leadership by identifying opportunities for optimization and driving change within the organization to align with the overall business objectives
- Strong intellectual ability and interpersonal skills to establish credibility and influence teams and senior leaders
- Proven track record of delivery of key business initiatives
- Exceptional team player with the ability to quickly develop and foster collaborative and cross-functional relationships internally and externally
- Highly skilled in interpreting and analyzing data in order to drive successful business solutions
- Experience in conducting analysis to identify solutions, present findings and help execute changes to business processes that align with the company’s strategic goals
- Strong analytical, problem solving and decision-making skills
- Experience in budgeting and forecasting
- Experience in profit and loss analysis
- Contract negotiation experience
TRAINING
- Experience in implementing and executing professional, career and leadership training for sales teams and managers
- Facilitate and deliver full scale training initiatives
- Collaborate with corporate training team on leadership development content and facilitation of training
- Experience developing, delivering and assessing training in both one-on-one and group settings
- Certified Salesforce field trainer for company-wide systems implementation
Timeline
Talent Acquisition Manager
Amazon
03.2022 - Current
Senior Client Lead Recruiter
Amazon
02.2020 - 04.2022
Division Director
Robert Half
10.2019 - 02.2020
Regional Vice President
Robert Half
01.2015 - 10.2019
Metro Market Manager
Robert Half
08.2010 - 12.2015
Branch Manager
Robert Half
05.2008 - 07.2010
Division Director/OfficeTeam
Robert Half
02.2006 - 04.2008
Bachelor of Science - Major - Broadcast Journalism
Belmont University