Jennifer Dolan
San Antonio,TX
Summary
Energetic and integrity-driven professional with extensive experience working in risk management, compliance, and regulatory affairs. Proven track record in developing risk programs, conducting compliance assessments, and creating solutions to mitigate risks. Adapt at cultivating best practices and fostering a growth-oriented culture. Strong presentation and communication skills, working with regulators, auditors, and senior management.
Overview
24
24
years of professional experience
Work History
Assistant Vice President, Regulatory and Policy Affairs Controls
Wells Fargo
10.2022 - Current
- Responsible for high-priority/high-visibility regulatory deliverables for the Enterprise Policy Office
- Provide risk management expertise related to the Regulatory and Policy Affairs Office working directly with Policy Liaisons
- Facilitates business process management and collaborates with business groups to execute enterprise risk assessment and identification across the policy life cycle
- Monitors the business environment to ensure appropriate risk identification and control design/effectiveness
- Assists the business with self-identifying issues and timely resolution of control gaps
- Facilitates the issue management life cycle and provides control-related guidance for issues, including root cause analysis, impact assessment, determining risk ratings, developing corrective actions, and control design.
Director, Operations Business Risk & Controls
Pentagon Federal Credit Union (PenFed)
10.2021 - 10.2022
- Responsible for creating, building, and implementing the Operations business risk and controls program
- Assisted with the selection and development of a new GRC (Governance, Risk, & Compliance) platform (Archer) for the company
- Implemented 100% front-line self-assessments and risk assessment activities such as controls review, business process management (BPM), risk and controls self-assessments (RCSA), and independent risk and audit activities
- Identified and documented risk management processes & systems to identify risks that could interfere with the organization
- Created tools, policies, and procedures for the Operations area to identify, measure, monitor, and control risk
- Worked with Enterprise Risk to create and develop an enterprise-wide training process and model for the new GRC system
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Enterprise Management Operational Risk
USAA
03.2018 - 10.2021
- Maintain, review, and annually update Enterprise Operational Risk Policies, Frameworks, Standards, Procedures, and other governance documents, as necessary, and coordinate with Risk partners across the Enterprise
- Manage and track regulatory, compliance, and internal audit-related deliverables and issues for operational risk and internal projects from identification to completion
- Support risk and control self-assessment (RCSA) for enterprise operational risk functions and ensure controls are updated and maintained
- Responsible for managing and maintaining the enterprise operational risk business continuity plan
- Manage the Enterprise risk affiliate service contracts/agreements
- Enhanced operational risk management by implementing efficient processes and controls.
- Contributed to continuous improvement initiatives, identifying opportunities for enhancing existing risk management frameworks and tools.
- Promoted a strong risk culture within the organization through effective communication of policies and procedures.
- Strengthened internal controls to minimize financial losses due to operational risks.
Credit Disputes & FCRA, Bank Credit Risk
USAA
01.2015 - 03.2018
- Responsible for the Credit Bureau Disputes Team optimization project
- Created and implemented the QA processes for the Phoenix team
- Established and created the detailed procedures for their Indirect and Direct dispute processes
- Ensured that 80% of the First Line of Defense observations were resolved within 180 days
- Worked to ensure FCRA management identified gaps were tracked and resolved within the identified time-frame
- Collaborated with cross-functional teams to ensure alignment of risk management policies and procedures.
- Prepared detailed reports on portfolio performance, highlighting areas of concern and suggesting possible solutions for improvement.
FDIC Bank Resolution Plan, Bank Credit Risk
USAA
06.2013 - 01.2015
- Responsible for the development, maintenance, and submission of the annual FDIC Bank Resolution Plan (Living Will) to meet regulatory requirements
- Developed, documented and implemented an approach for resolution and recovery preparation including the identification of Material Legal Entities and Core Business Lines
- Responsible for coordinating with key business areas to incorporate their components, planning strategic sessions with executive leadership, coordinating efforts with third party consultants, prepare regular updates to management and the board of directors
- Worked with executive leadership to identify and document appropriate idiosyncratic and systemic stress scenarios and apply to resolution plan
- Collaborated with other teams to identify and mitigate risks impacting organization.
Bank Regulatory, Risk and Compliance, Bank Infrastructure
USAA
08.2012 - 06.2013
- Responsible for supporting all regulatory, audit, internal/external, rating agencies, and other examination requests and requirements, which included completing the data request, develop action plans, and providing logical responses for Bank Infrastructure
- Collaborated with appropriate partners to ensure planning, prioritization, and execution of Bank Non-Discretionary (ND) projects
- Oversaw the execution of a $65 million portfolio of people, process, and technology efforts – with a 98% on-time track record for implementations
- Worked with the business and IT project delivery teams to identify and mitigate risks to include business operational risk
Director of Business Operations
University of Texas Health Science Center
03.2009 - 08.2012
- Managed the Operations area of the UT Health San Antonio
- Researched and resolved complex performance and workflow issues to ensure that Facilities Management provided a quality environment for the students, faculty, staff, and visitors of UT Health
- Spearheaded the rollout of a new Facilities and the Time & Leave System
- Developed and implemented a new Facilities Customer Request Workflow System
- Oversaw the annual budget of over $85M and all Purchasing, Third-Party contracts for Facilities Management and the projects within that budget.
- Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
- Optimized supply chain operations by identifying inefficiencies, implementing improvements, and reducing lead times on critical deliverables.
Education
Master of Science - Organizational Leadership
University of The Incarnate Word
San Antonio, TXMBA - Business Administration And Management
Wayland Baptist University
Plainview, TXBBA - Business Administration And Management
University of The Incarnate Word
San Antonio, TXBachelor of Arts - History
University of Alaska Anchorage
Anchorage, AKSkills
- Operational Risk
- Issues Management
- Policies/Procedures/Frameworks
- Compliance/Regulatory
- Governance, Risk, & Compliance Platforms
- Process Improvement
Timeline
Assistant Vice President, Regulatory and Policy Affairs Controls
Wells Fargo
10.2022 - Current
Director, Operations Business Risk & Controls
Pentagon Federal Credit Union (PenFed)
10.2021 - 10.2022
Enterprise Management Operational Risk
USAA
03.2018 - 10.2021
Credit Disputes & FCRA, Bank Credit Risk
USAA
01.2015 - 03.2018
FDIC Bank Resolution Plan, Bank Credit Risk
USAA
06.2013 - 01.2015
Bank Regulatory, Risk and Compliance, Bank Infrastructure
USAA
08.2012 - 06.2013
Director of Business Operations
University of Texas Health Science Center
03.2009 - 08.2012
Master of Science - Organizational Leadership
University of The Incarnate Word
MBA - Business Administration And Management
Wayland Baptist University
BBA - Business Administration And Management
University of The Incarnate Word
Bachelor of Arts - History
University of Alaska Anchorage